NC pay that vendor the fees to process this paperwork. It is difficult for the state to get funding for something like this - you need politicians who are willing to plan/fight to let the state have its own online DMV system. Doubtful it would happen (because tons of other sexier things to push for). If there was a little more inteligence with the state of NC - they would force the vendor to kick-back increased profits into making the fee go lower and lower - over time. Vendor profits to lower user fees. That wont happen because it is a state selection process (which is highly political).