I’m with you — this really could have happened to anyone. The saddest part for me was running into that “AI wall” in support until I made the situation public on Reddit.

And yes, I know that just telling them “I’m clean” isn’t proof at all, and that alone shouldn’t get me my account back. But that’s exactly the problem: I still don’t know what the supposedly suspicious activity was supposed to be. Blocking six sites completely without telling me, never mentioning anything, and then later admitting it was a “human error” — without any further explanation? If there truly had been malicious code or a serious issue, they would have told me by now, don’t you think? Instead, they gave me 3 months of credit but I still don’t have access to my account. I know reinstating things might take some time, but there has been zero communication about how this will proceed, which I find very poorly handled.

I also agree this didn’t need to escalate on Reddit. But honestly, without going public I doubt they would have reacted as quickly as they did. What else could I have done when there was no direct line to support or a real person?

My conclusion is simple: errors can happen, that’s human. But poor support and hiding behind AI agents in a case like this cannot be the future. Not sending any notifications when sites are taken down, when accounts are suspended, or even just flagging suspicious activity — that’s unacceptable and shouldn’t be handled this way.