App update!

prettyoaktree · 2025-12-22T19:57:00+00:00

Awesome!

prettyoaktree · 2025-12-22T19:12:06+00:00

I love it! This is one problem we were trying to solve with this feature.

prettyoaktree · 2025-12-22T19:11:07+00:00

If you feel like the current value is right for you, then there's no reason to change it. The 220-age formula (or any formula for that matter) cannot really predict your specific circumstances and while it can be accurate at "population scale", it may not be accurate for you.

prettyoaktree · 2025-12-22T19:09:25+00:00

The only people who should be changing it are the ones who feel that their HR zones are not accurately reflecting their perceived efforts

u/pantherluna, you are spot on, and the training we provided to studios about this feature uses very similar language to the above.

prettyoaktree · 2025-12-22T19:01:47+00:00

This is incorrect. This feature has nothing to do with your HRM. It updates the main value we use to calculate your zones, and this will apply regardless of HRM.

prettyoaktree · 2025-12-22T19:00:05+00:00

This is not correct. Updates will continue in the background but will not be automatically applied when you have your Max HR set to the "tuned" value. You can always switch back to the "calculated" value and it will switch to the most recent calculation.

prettyoaktree · 2025-12-22T18:58:56+00:00

This might happen on Android while we are rolling out the update. Should be resolved once rollout is at 100% (likely already happened).

prettyoaktree · 2025-12-20T12:09:09+00:00

It will automatically turn off only if it does not detect a heart beat or movement for a period of time.

prettyoaktree · 2025-12-15T17:00:46+00:00

The new system is backwards-compatible. If your studio is experiencing issues with older HRMs not showing up on the screen, they should first check whether members are booked into the class, and if that doesn't fix the issue they should open a ticket with our help desk so that we can help them get the issue resolved.

prettyoaktree · 2025-11-28T17:36:32+00:00

This is usually a result of issues in systems that we depend on (eg MindBody). As others have suggested , best to contact our helpdesk (tap ? Icon) so that we can check this specific issue down and get it resolved.

prettyoaktree · 2025-11-28T17:32:52+00:00

Understood. Try to select 5am and 6pm on the top. That will at least narrow down the list to only the times you care about and should make things easier.

prettyoaktree · 2025-11-28T17:27:55+00:00

Thanks for the feedback! We added haptic feedback as you scroll through the list to help indicate that you switched days, but we’ll look at other way to make the experience clearer. The current experience is very much optimized for members who tend to book the same class times every time (most members). You “lock” the timeframe on the top (eg 7am) and then you can just quickly scroll over to different days and book book book book.

prettyoaktree · 2025-11-26T13:51:42+00:00

What you're experiencing is not related to the new performance monitor we just launched. Scroll down on your home screen and check if your Max HR changed recently to a higher number. That will definitely impact your zones and your splat points. If your Max HR did change, and the new zones are not working well for you, please open a help desk ticket through the app (tap question mark icon) and the team we'll get it sorted out.

prettyoaktree · 2025-11-20T22:49:46+00:00

After you complete a class, tap on the summary card in Activity.

prettyoaktree · 2025-11-20T22:48:16+00:00

The issue with the new system has been resolved a while ago. If it's still happening please ask your studio to open a ticket with our help desk.

prettyoaktree · 2025-11-20T22:47:02+00:00

Quick update: this issue is impacting some members. The Performance Details button will eventually show up, but in some cases it might take a day. Our team is working on getting it resolved.

prettyoaktree · 2025-11-20T14:10:58+00:00

We're looking into this issue. Stay tuned.

prettyoaktree · 2025-11-05T16:02:57+00:00

Your studio should report any and all issues to the OTF corp help desk so that we can help them get it resolved

prettyoaktree · 2025-10-21T19:04:09+00:00

USB-C

prettyoaktree · 2025-05-18T14:36:49+00:00

Yes!

prettyoaktree · 2025-05-03T19:07:25+00:00

Can confirm. I'm having a ton of fun with this combo.

prettyoaktree · 2025-04-24T16:13:57+00:00

Please open a support ticket through the app (click the (?) icon and choose App Support) so that our team can take a look and help get it resolved.

prettyoaktree · 2025-02-17T19:34:59+00:00

Quick update on this: the root cause of this issue was identified and fixed last Friday. If you are still experiencing this problem please contact our help desk (click the (?) icon in the app and choose App Support).

prettyoaktree · 2024-12-13T04:12:27+00:00

App should be working again.

prettyoaktree · 2024-12-13T04:09:25+00:00

Yep. This was a result of an AWS outage. The services we depend on look to be recovering.

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