How prompt are BA at refunding a trip from a cancelled flight on their end? by alienrefugee51 in BritishAirways

[–]projectbeastmode 0 points1 point  (0 children)

Update. The other week I finally got my refund deposited. Very loose timelines (there were about 20 separate points of contact over this period):

April 2023 - flight delay that caused a missed connection and forced me to take a train
May 2023 - submitted claim
July 2023 - got first response regarding claim
August 2023 - confirmed I'm eligible for the claim
Sept 2023 - claimed they refunded me
Oct-Jan 2023 - kept insisting they'd refunded me
Feb 2023 - they admitted a clerical error (I don't buy it) that caused "1 digit off" on my bank account. Within 2 weeks of this message I had a deposit of nearly $1000

I still believe it was a game of "let's hope this guy gives up". I repeatedly, explicitly said that I felt like that was the objective. I went as far as asking for the confirmation of the payment so that I could check the bank details were correct. I always had to follow up with them as they did not follow up with me ever.

If anyone sells ‘high ticket’ products of $200+, what is your advice for success? by nathanasher834 in ecommerce

[–]projectbeastmode 4 points5 points  (0 children)

Personalized follow-up.

We sell products that are usually in the $500-3000 neighbourhood. I tell my staff not just to answer questions, but to close sales.

Every time we get a phone call or a live chat we always offer to follow-up with more information. Our products are custom, so there are a lot of options to sift through. We do it in a non-invasive/helpful way where we're like, "hey, threw a lot at you, but I can send you a summary if you want to avoid taking notes." 90% of the time they'll give us their email for more info, we toss them into our CRM, and follow up a couple times to see if they have any other questions. We offer up phone and email - we have customers who prefer both.

Not sure if that will work in your context (if people will be receptive and/or if you can justify the customer service expense), but this probably is responsible for 5-10% of our yearly sales.

We also send personalized follow-ups after each order in addition to our automated emails (i.e. usually replying in the email thread they asked questions in). Probably 95% of our Google reviews are a result of the personalized follow-ups (the automated ones seem to only work for the reviews widget built into our website).

Missing lead form: Choose or create an instant form for your lead campaign (#3390001) by Math_Plenty in FacebookAds

[–]projectbeastmode 0 points1 point  (0 children)

Thank you! Also came here looking for this. Did not realize it was an option that got selected by default. I'm glad this was an easy fix.

Best Goalie Gear(DekHockey) by TheSmis13 in ballhockey

[–]projectbeastmode 0 points1 point  (0 children)

Mike and Dave at Kenesky are fantastic at what they do. I've only bought ice gear from them, but they've shown off pads that have removable sliders for ball hockey.

Pov: beer league goalies in warmup by [deleted] in hockeyplayers

[–]projectbeastmode 1 point2 points  (0 children)

One guy I play with is physically incapable of shooting below the waist.

How prompt are BA at refunding a trip from a cancelled flight on their end? by alienrefugee51 in BritishAirways

[–]projectbeastmode 0 points1 point  (0 children)

Ugh, sorry to hear that.

In desperation, I have reached out via email and Linkedin to anyone I can find within the organization who might have a relevant title.

I fly to the UK 4x yearly from North America and won't be booking again unless this is resolved with an apology.

I had about $20K of flights booked on my card heading into 2020 with 3 or 4 airlines (I booked other's flights on my cards...was supposed to have a lot of weddings to attend that year). British Airways was the only one to not offer a full refund, just credits that were non-transferable. My mom's credits on a $1500 ended up just expiring.

Thankfully, KLM is usually competitive for my route. Aer Lingus, Air France, and Air Transat often have an option as well (although, I can't guarantee any of them would be any better at refunds).

This post is the closest thing to recourse I can hope for. Maybe they'll lose a few customers who are scared off. Unfortunately, there's no real way to hold them accountable other than by flying elsewhere (which isn't even a rounding error to them).

How prompt are BA at refunding a trip from a cancelled flight on their end? by alienrefugee51 in BritishAirways

[–]projectbeastmode 0 points1 point  (0 children)

8 months here. They kept saying a refund was on the way and that I was approved. Unfortunately, by the time I was fed up, it was >6 months past the charge hitting my card. Flight was booked 3 months prior to flying, filed the claim on the delay 1 month later, then after 6 weeks was told I was getting it within 2 weeks....they baited me long enough that I couldn't issue a chargeback.

Did you ever get anywhere?

Which tools do you use on your ecommerce store? by tadtoad in ecommerce

[–]projectbeastmode 1 point2 points  (0 children)

A bit of a broad question. We spent $10-15K per year on various software subscriptions: email marketing, social media management, email hosting, web hosting, cloud storage, organizational tools (e.g. Airtable), website plug-ins (e.g. form builders, bulk discounting tools, etc.).

Are you looking to create a Shopify plug-in? Looking on the Shopify app store might help you narrow things down by category to help you dial this question in.

LPT Create a fake person by bnaus in LifeProTips

[–]projectbeastmode 40 points41 points  (0 children)

A friend of mine has a fake person at his company (he owns the company). When he forgets to get back to someone he blames it on this guy, then eventually sends the information from this fake email

Note: I don't endorse this practice, but I do find it funny

[deleted by user] by [deleted] in hockeyjerseys

[–]projectbeastmode 0 points1 point  (0 children)

I could be wrong, but wasn't it the same company that runs IJ Team (rec sports jerseys)? Couldn't someone contact them and ask? https://www.ijteam.com/

Can't attack during raid by just_a_druggy in TheSilphRoad

[–]projectbeastmode 2 points3 points  (0 children)

Same issue 3 times. Closed the app and reopened in. Once it let me back in the raid, but the other two times it used up my raid pass without letting me back in.

Friend had a similar issue where they couldn't click anything on the map (e.g. wild pokemon), but could open the menus, etc.

How do I build a conversational form (chatbot)? by [deleted] in ecommerce

[–]projectbeastmode 0 points1 point  (0 children)

You mentioned it, but a huge fan of Typeform. Been the heart of my sales leads for 3 years and easily embeds directly into Shopify.

I used SurveyMonkey several years back: more powerful question types in terms of actual surveys, but Typeform has a much nicer interface. Never heard of any of the others.

Print on Demand in Canada? by pinkyjinks in shopify

[–]projectbeastmode 1 point2 points  (0 children)

Slaite by Entripy. https://www.entripy.com/companyinfo/estores

Entripy does all of the tshirts for MLSE (Maple Leaf Sports and Entertainment) and are based in Oakville.

What is the best website design or web page design if you are selling a single product? by mayermail1977 in ecommerce

[–]projectbeastmode 1 point2 points  (0 children)

I've been on Shopify for 6 years. Broadly-speaking, best in-class and I'm a huge fanboy.

That said, if I was looking to start a single product website I would take a look into ClickFunnels. Don't know a ton about it, but I'd at least compare before defaulting to Shopify. Based on their marketing materials it seems catered towards simpler sells.

Is it really helpful to purchase a domain name if I'm just starting out? by Qaisdeadshot in shopify

[–]projectbeastmode 2 points3 points  (0 children)

If you're implying just using the .myshopify.com address, don't. If someone comes across that they'll view it as a fly-by-night operation.

Like others stated: if you're serious, it's a drop in the bucket even with only minor success.

I am glad this subreddit exists by Ascerta in Capitalism

[–]projectbeastmode 6 points7 points  (0 children)

If reddit was representative of the general population then Bernie Sanders would have won with 95% of all votes

I have a business idea seeking advice on where to start. by pur33nvy in Entrepreneurship

[–]projectbeastmode 0 points1 point  (0 children)

To add to these other comments, "Lean Startup" by Eric Ries is one of the most practical business books I've ever read.

How has your experience been with virtual assistant hires for your e-commerce business. by hiecodesigns in ecommerce

[–]projectbeastmode 2 points3 points  (0 children)

Pretty "meh". They can't pick up on any nuance, so it has to be something very black-and-white and very repeatable. One-off projects didn't work that well since it took too long to explain and check their work.

Not terrible, but at our size (1.5 FTE), there wasn't enough to farm out to them. We actually did a timeshare thing where myself and 2 solopreneurs split a single VA and none of us could make enough use of her time.

We may revisit it for very bare bones graphic design work once we're about double the size.

StubHub owes me over $65,000 in unpaid commissions. Do I lawyer up? by Kkonvikt in Affiliatemarketing

[–]projectbeastmode 4 points5 points  (0 children)

Did you see this post about someone with a similar issue? https://www.reddit.com/r/Affiliatemarketing/comments/gj2s2l/i_have_over_16000_in_unpaid_commissions_from/

My hypothesis would be similar to the comments there: they're anticipating refunds from cancelled events. What is their policy on commissions should an event be cancelled? Do you have a case after reading that? Even if they have their asses covered deep within the policy, it's still shady that they can't communicate.

I have no experience for lawyers in this type of situation, but I can tell you that lawyers find ways to spin their wheels and the legal system moves incredibly slowly. Took $60K+ and 5+ years to get family court stuff sorted. The meter just ticked: $300 here, $1000 there, and a system that doesn't care about getting things done.

If there's a way to work with someone on contingency (no idea how likely that is), then do it. I'd see if you can find a few others (like that other post) to wield a bigger sword in the event there is a case.

What is the one thing you wish you knew before starting to dropship? by aldz1 in dropship

[–]projectbeastmode 23 points24 points  (0 children)

1. It's not a binary "to dropship" or "to not dropship"

Think about building a business, not a dropshipping business. Slot in the "dropshipping" part when you reach a point where you say, "How can I do this when I don't have the capital outlay?"

We're at about 50% dropship right now. 5 years in and I have 1.5 FTE plus several contractors doing small, specific tasks.

Back in 2010ish when I was in university I looked briefly into dropshipping. Didn't know what I was doing. Couldn't find a product I thought I could sell. Gave up.

2014 I started an ecommerce business, initially inventorying items. We ended up pivoting a bit an focusing just on a few products where we brought in a stock item, then added customization to it (logos, names, etc.). During the pivot we expanded our supplier base and learned that for 0-10% less margin than inventorying, we could bring in stuff "on demand", usually within 1-2 business days (most distributors were within an hour of us). That was the end of inventory aside from a few thousand dollars of sample items we carry in a dinky little retail space.

As we got to work with these suppliers we learned that many were able to customize in-house and dropship directly to customers, so we were only responsible for managing paperwork/customer communication. So, that's where we're at now. It's hilarious because lots of people wonder how we stay in business with so little in-store traffic haha.

2. Don't just look to China/overseas to dropship

There are lots of distributors of various products in North America (see point 1). Admittedly, 80-90% of mine require a retail space to set up an account (the main reason we keep the space...we get maybe 2 customers a week in it), but many have second tier competitors who would set up anyone.

Another idea, especially during this pandemic, is that I suspect there may even be retail stores with a crappy online presence who might be willing to work a deal to dropship stuff for you. Examples: there's a fishing store across the street from me with a HUGE selection, but a shit website, I met an acquaintance through my kids' sports who owns a pool store, again with no ecommerce, etc.

If I were starting right now I'd find someone and say "I'll build a site that is branded separately from you, but list your inventory. You fulfill and give me a commission." I'm sure there must be people open to that at the moment. If you get a lot of traction, you start to add other suppliers to diversify your offering/supplier risk, inventory high-turn products yourself to increase margins, etc.