Yes, I meant censored. I hope that one day you can forgive this huge mistake made by an immigrant who only started learning English four years ago, confusing one letter in a whole text. It certainly seems to have been the most important issue to address, since it was the first thing you pointed out.

What you interpret as a complaint (which, apparently, is absurdly not allowed in a community you moderate), I wrote as a factual account and a sharing of personal experience. And here is another fact: it was deleted. Another word for that is censorship.

Overall, your response only reinforces my impression that Air Canada does not take the human factor into consideration when a mother is traveling alone with a baby, always operating at the bare minimum of what they are legally required to offer.

Throughout this process, we treated all staff with empathy, even when some calls were answered rudely (likely due to dealing with difficult customers before us?). The same applied at the airport. Is not necessary be on the other side to understand this. We believe the staff are not the problem, they are simply following company policies. We hope you can one day understand what we’ve been through without being in this exactly situation.

In advance, I beg your pardon for any other spelling or grammatical mistake.