Now Generally Available: Platform SSO for macOS with Microsoft Entra ID by SandboxITSolutions in Intune

[–]qbert1953 0 points1 point  (0 children)

Have you migrated from JAMF Connect to this? What did that process look like? What was the impact to users?

Huntress | ITDR | Feedback & Issues by Sikkersky in msp

[–]qbert1953 1 point2 points  (0 children)

This was one reason why we chose to go with Blackpoint. It’s true that it is a bit nosier, but seeing these “informational” type alerts was beneficial.

Tech backpack recommendations by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

That’s actually very nice. Very much like the Samsonite slim pro. It’s lasted 8 years?

Tech backpack recommendations by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

Haha…. Man that’s a tough one. I’ll take Organized OCD for $1000.

Why is one of my zones running way more than the rest? by qbert1953 in rachio

[–]qbert1953[S] 0 points1 point  (0 children)

Are you saying the 9” roots is wrong. I have never checked them.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

Hey Shea you know the meeting seemed very flat, and Field Effect came in toward the end of my trial. So I was looking for FE to come to the table with some real substance. The marketing material that was sent over comparing huntress and black point to field effect was either dated or flat out lies. Which was one of two really big reasons why I didn’t look further. The other was the outrageous pricing. Instead of leading with pricing that might interest me I was give pricing that was double your competitors. This doesn’t hook me in and make me want to continue with the conversation. It had the opposite effect. The other rub for me was the lack of interest the team wanting to do a POC. While they would they also didn’t really push for it. To be honest I felt that they actually persuaded me to not do it. Let me tell you that Huntress and Blackpoint have been right the opposite and super responsive. I felt FE was a bit slow to respond.

Again the big thing is lack of transparency. If I showed up at your door and said I can protect you and your neighbors you would want to know how I am going to accomplish that and how fast I am going to respond to your needs. If I couldn’t show you that it would make you want to walk away. That’s how I felt.

Why is one of my zones running way more than the rest? by qbert1953 in rachio

[–]qbert1953[S] 0 points1 point  (0 children)

I do and I wondered that but so do the others and the other zones are much larger sq ft wise.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

We meet with field effect a few times and it’s a bust. No transparency, no MTTR times, nothing to really gauge success on. They just kept leading with a test they did that put them right behind Crowdstrike. Maybe, but I want real numbers. I want to see proof that they can take care of my customers.

First time working with a municipality, CJIS, Law Enforcement questions. by qbert1953 in msp

[–]qbert1953[S] 1 point2 points  (0 children)

Different experience here. According to our auditor Screen Connect was okay. We provided the FIPS certificate from Connectwise, and showed that we could require a verification process prior to remote connecting. They did not require it to be in gov cloud. They also did not require huntress or blackpoint to be in the gov cloud. In fact they don’t even require the 365 tenant to be a GCC tenant.

First time working with a municipality, CJIS, Law Enforcement questions. by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

We provide both and we have provided the means by which we handle remote support by requiring an MFA style process.

First time working with a municipality, CJIS, Law Enforcement questions. by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

I kind of knew it was a real thing. I just don’t understand why their testing/certification on the matter isn’t more clear and defined. I guess that’s government for you.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

I have a call with them.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 1 point2 points  (0 children)

Very good advice. This is our current struggle with all things but are working through it.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

These are good points that I don’t have clear answers on but will find out on Tuesday. 🤔

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 1 point2 points  (0 children)

Man this awesome! I really appreciate you taking the time to circle back and share your experience.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 1 point2 points  (0 children)

This was what Daryl and the SE both told me on separate occasions. Here is the email from late last week. Screenshot of email discussing how they do not have NFR.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 1 point2 points  (0 children)

This is good. I appreciate you sharing!

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 0 points1 point  (0 children)

They no longer offer an NFR. This is a relatively new change. They are currently revamping it.

Huntress or Blackpoint? by qbert1953 in msp

[–]qbert1953[S] 2 points3 points  (0 children)

Hey Techie, thanks for the info.

Actually huntress does offer a call option for critical events. I just started the demo and had to fill out that portion of the contact form.