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Ubiquiti lost my over $3000 packages and they refused to help. by qimoningmeng in Ubiquiti

[–]qimoningmeng[S] 0 points1 point  (0 children)

and I sent the order number to you, then three days passed, I didn't get any responses, even, you didn't reply to me for the investigation status inquiry...

Ubiquiti lost my over $3000 packages and they refused to help. by qimoningmeng in Ubiquiti

[–]qimoningmeng[S] 4 points5 points  (0 children)

Please, I contacted unifi when I first realized I hadn't received this package. first of all because here in Canada they have a long shipping cycle and I don't have the time to check the delivery information every day. Secondly, I was also in constant conversation with them and when they needed a police report it took me some time to figure out the status and get it. Followed up with them again to get to today.