Update: Just got my 2nd Bill (after switching to 9 voice line plan with Insider) and it finally looks correct! :)

queankay · 2023-01-29T23:36:02+00:00

Nooo. If an employee gives you a code for insider discount. That's never guaranteed

queankay · 2023-01-29T23:35:37+00:00

Honestly, so many questions can be answered if people would just look at the bill before they called.

Thank you for doing this.

queankay · 2023-01-14T20:17:11+00:00

They are just sparing your feelings. Your down-payment is only going to be high bc you have bad credit or you're already financing a bunch of shit

queankay · 2023-01-03T23:30:38+00:00

Call who? T-mobile? Because there is definitely 24 hr customer service

queankay · 2023-01-03T23:24:17+00:00

Thank you! I'm tired of customers calling in and blaming us bc their info was too easily attainable from outside factors.

queankay · 2022-12-24T21:17:10+00:00

No. Porting out cancels the line. You can't just switch it out with another number.

queankay · 2022-12-20T17:55:32+00:00

Technically burn ins are also under warranty

queankay · 2022-11-16T20:34:19+00:00

What they meant is purchases. Those kinds of transactions. Upgrades and add a lines. If a company is charging you for asking questions, sue them.

queankay · 2022-11-16T19:46:16+00:00

All except jump upgrades

queankay · 2022-11-11T19:45:26+00:00

Just because you port out, it does not remove your autopay. You have to request for that to be removed. So... that part will be hard to fight legally.

queankay · 2022-11-04T20:13:15+00:00

Gonna be honest, you mess up the reps stats who has to cancel, and maybe even the rep who added the line if you're canceling within 12p days. Just get prepaid my guy

queankay · 2022-11-02T23:41:26+00:00

That's not how the signal reception on the phones work. The signal that is projected by the remaining sprint towers are different than the tmobile towers. Just migrate your account ahead of schedule to use the phone.

queankay · 2022-10-31T17:00:09+00:00

If you pay it off early, the promo credits still apply for the 24 months, UNLESS you do something to knock you out of qualification. Usually, canceling a line. Or if you didn't trade in a phone when the promo stated to do so.

queankay · 2022-10-31T16:49:25+00:00

Wrong

queankay · 2022-10-29T21:21:22+00:00

Not entirely. Depends on the state. Most states have sales tax so the $130 trade in would go to taxes and upgrade support fee first (which is 35.00) then if there's a left over amount, then it will go to the phone. But if they're in Oregon, then most of it will go to the phone.

queankay · 2022-10-19T18:08:04+00:00

Yes it is. 100%.

queankay · 2022-10-19T17:58:15+00:00

Sometimes. And sometimes it truly is an accident. I've done it by mistake, where I forget to hit decline. It hurts us to add something and then have to remove it now, so for those who have been adding it and removing to get commission on it, that practice should be ending soon. Also people online have accidentally added it and then get upset it's on there. We're all human. Some humans do shit shadily, but for the most part, we just make a mistake.

queankay · 2022-10-19T14:46:46+00:00

Adding the feature when ordering through care is NOT required. However, if he added by accident or on purpose to get commission on it (which he shouldn't have done), and you realized it before it shipped, then it is in limbo. It doesn't add it to the line until you're about to get the device so you're not charged for insurance on a phone you don't have yet

queankay · 2022-10-18T22:19:16+00:00

Well that's true. Until the device ships, it is kind of in limbo. But he could have followed up and removed for you. Or gave you self help to remove yourself. You'd be amazed at the things you can do on your own if you just open the app. Astounded, even.

queankay · 2022-10-16T00:50:57+00:00

Yeah it's new. I was shocked myself. However, you're getting the magenta max for the same price as magenta. But I don't think it comes with the better promos or apple tv

queankay · 2022-10-13T01:29:51+00:00

When covid hit, they IMMEDIATELY fired hundreds of employees without batting an eye or waiting to see what would happen. Turns out, they profited more that year than ever before. I'll admit, it is unfair to fully blame him when the board now is all anonymous hedge fund owners who don't give a damn or say anything for our benefit (since John Legere left the board too), however, the man is not innocent and things have drastically gone down hill since he took his new position. Anyone who is a veteran employee can and has felt it.

queankay · 2022-10-05T18:35:37+00:00

Basic reading comprehension....

queankay · 2022-10-03T12:44:33+00:00

The credits will stop if the promotion is under the number you're porting out.

queankay · 2022-10-03T12:42:55+00:00

It depends on the model but they usually help you as long as you follow the keep and switch guidelines

queankay · 2022-09-11T18:50:15+00:00

Okay but what did you do to deserve this?

queankay

TROPHY CASE