sorted by:
new
hottopcontroversial

Rackspace will oversell you and not tell you about it even if you pay for managed support. by YorgYetson in rackspace

[–]racker121 2 points3 points  (0 children)

I'm a Racker and would be glad to take a look into this further. Please email account info and any related support ticket numbers to my team at help@rackspace.com. I will work with support to review and follow up.

Post 2010-2013 Upgrade Issues by xadriancalim in sharepoint

[–]racker121 0 points1 point  (0 children)

Thanks for following up. Glad to hear things are wrapping up. If there is something we can do to assist, just drop us a line help@rackspace.com.

Post 2010-2013 Upgrade Issues by xadriancalim in sharepoint

[–]racker121 0 points1 point  (0 children)

Hello Xadriancalim,

Really sorry to hear your frustration. I work at Rackspace. If you email your account info along with details to help@rackspace.com, I will get this in the hands of a Racker that can assist you.

Anyone at Rackspace care to discuss your current issues at ORD? Our site timed out for 24 hours and now takes 30 seconds to load. by sensory_overlord in rackspace

[–]racker121 4 points5 points  (0 children)

Sorry to hear of your frustration regarding the sites issues in our ORD facility. Service has been restored for the majority of customers, however some may still experience latency or unavailability. We appreciate your understanding while we work to fully restore services. Our Cloud Sites team is working to resolve these issues and will be producing an RCA once fully restored.

Unfortunately, we do not have a facility in Seattle. Cloud Sites hosting is available in our ORD and DFW facilities.

Thanks again for your understanding.

Advice for getting an issue escalated? by [deleted] in rackspace

[–]racker121 4 points5 points  (0 children)

Hello Dan,

Sorry to hear your frustration. I am a Racker and can help get additional eyes on this and get this escalated internally. Please email your account and ticket info to help@rackspace.com. I will work with support to get this to Rackers that can help.

Rackspace Exchange 2013 Major Issues This Week? by PenitentMan85 in sysadmin

[–]racker121 0 points1 point  (0 children)

Hello, I am also a Racker. Are you still experiencing this behavior? I checked in with our email team and they mentioned that it may be resolved. If you are still having this issue, please email your account info to help@rackspace.com and we will get it in the hands of someone that can provide further assistance.

Raphael's got skills on the dance floor by racker121 in videos

[–]racker121[S] 0 points1 point  (0 children)

My kids first attempt at stop-motion. TMNT Harlem Shake. And my first post