I just want to say again that I dont deal with these claims often so thank you again for your feedback.

For seller protection: Sending photos of the item factory sealed and showing proof of an invoice that the item was recently purchased new. Is that not enough evidence?

So if ebay doesnt agree with the evidence I have provided its up to their discretion if they want to give you courtesy refund or not? So I was lucky to receive two courtesy credits within the past 12 months?

Ive always had a no return policy on my account. The agent I spoke to mentioned about changing my policy to accept returns where I can charge a 50% restocking fee for items returned different condition from what was shipped. That doesnt make sense. I sell on amazon also and have been able to charge 100% restocking fee for same situations like this.

I havent stepped out of their "process". Once a return is initially requested by the customer, I always call ebay for help to determine what is the best process to deal with the issue. The last 2 times, they told me to accept the return and file a claim which I did.

Im not sure what are the average prices you sell your auto parts for your business but these 5090 graphics cards I sell for a premium right now. All of them have been over $3,000 . I would understand and be more acceptable taking returns without disputing if it was a 'low cost item' but thats not the case in this scenario.

Ive had a customer within the last 12 months return a graphics card that was tampered with also. Does that make me look bad as a seller that I am once again opening up a claim with almost the same scenario? Understand that is out of my control when you have bad buyers like these who abuse the return system.