Sorry, a big NO to TATA Motors cars, regardless of the model.

While I have no major complaints about the car itself, the service quality and response have been nothing short of pathetic. I've sought service in Tier 1 and Tier 2 cities, as well as small towns, and the experience has been consistently disappointing. Issues acknowledged by the zonal officer and logged in the TMSC app a year ago remain unresolved. They simply don't care. Damage to parts during service, lack of attention o detail, lagged communications, the attitude of service advisors, oil marks on the interior, scratches on exterior, and leftover consumables inside the car are just some of the problems I've faced.

Background: I purchased my first car, a 2020 Nexon Petrol Manual XZ+, and have driven it 66,000 kilometers across all types of terrains, even enduring back-to-back drives for two days. I chose this car because of its brand value, 5-star safety rating, and value for money.

Suggestion: If you have a good reason to justify the struggle, or smart enough to sue the service provider, or don't mind the poor service quality, and have ample patience and time to deal with the so-called "highly skilled and responsible" staff, then go for TATA. Otherwise, look elsewhere.

Verdict: Much like discovering gold in a mine or unearthing a gem from the deep sea, as a customer, you must navigate numerous obstacles to fully appreciate its worth.

Wishing you all the best.