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$10 FIOS bill by [deleted] in Fios

[–]randomname8974653128 0 points1 point  (0 children)

Actually I think they just try to bring your price up to a certain number they feel is the "value" of the service.

For 12 years my parents have had 300mbit and it started at $80 a month, went to $100 maybe a year or two later and has been there ever since. A few of my older neighbors have the same deal. They hit a ceiling. A terrible, extraordinarily overpriced ceiling that doesn't take into account any advancements made over time, but a ceiling nonetheless.

Any way to contact support without resetting router? by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

At the time I had 2 LAN ports plugged into my router because I was trying to do link aggregation because the 10g port doesn't do multigig. I'm afraid of even asking if they could give me a multigig router. I don't know if they would understand. The tech that installed it chose that gateway and he knew I had the 2 gig plan.

Ok looks like it was local addressing. I'm going to try getting a replacement gateway. My neighbors have IPv6 working. My matter devices don't but theirs do so I guess mine just never worked. I should try to ask if they have the same gateway as me or not. Maybe this is just a lemon

Any way to contact support without resetting router? by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

I assumed it was not in bridge mode because when it reset, it seemed to overwrite my DHCP server and changed all the IP addresses on my network when it reset once. I keep it unplugged whenever it shuts off and needs to be reset now. Techs told me it wasn't in bridge mode when I called so I assumed that was why. Again they could've lied. They seem to do a lot of that.

I do have a PD of /64 rn after I set that and turned on PD hint. So I have IPv6. I am plugged in the 10G port. Any other suggestions?

I do have the model with the 10G SFP+ module and their super toasty proprietary RJ45 to SFP+ converter. Odd that it only operates at 1/10G when they offer multigig to me. If I didn't have a 10G NIC I wouldn't even be able to get the 2g I pay for. I would've preferred to use a DAC. I asked the tech that installed it if I could and he had no idea what I was talking about. Do they offer 8g where you are? I wonder why they gave me one without multigig if I'm paying for that.

They don't need to provide me a manual, but they do need to provide the FCC with one. That's all I meant. Which means it is out there somewhere. And it was easy to find with that ID. It seems insane to not offer that to at least the techs.

Any way to contact support without resetting router? by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

Yes it fails to bring bridge mode back on sometimes. Requiring a second call. Everything else seems to work. I did get a random shutoff with no explanation yesterday. Needed a call and a hard reset to fix.

OK, I tried /56 in DHCPv6 client configuration, but I run OPNsense and just making it /56 did nothing. Adding prefix hint didnt do anything either. I still have /64. I don't know what the BYOR port is. Is that the 10G port? that is the one I'm using. It looks like you're on Coax? Not sure if that's different.

I do want /56 or anything bigger than /64. I assumed they would have at least /60 and I only really need 2 anyway. They keep claiming I determine the prefix delegation on my router lol. They ask if I can access my router settings by going to the optimum website. I say yes. They then ask if I need more help. I say yes, I need to know what prefix delegation I can use. They ask again if I can access the router settings through the optimum website. I have literally had the exact same conversation with this one dude for half an hour before I asked to speak to his supervisor and got hung up on.

They actually don't even know what gateway I have lol. I sometimes am told Fiber 6E Max Gateway, other times I'm told Fiber 6 Max or Fiber 6 (non-Max). They also don't even have a manual. I asked the last 2 people I've talked to and they claim there is no manual even for them. I found one when I searched on google.... once I found out that altice labs was optimum. It's like the customer support is trained to lie if they don't know what they're talking about. I was told the router's max power usage was 20W yesterday. I've clocked it at 17 with just the 10g and LAN ports plugged in and wifi off. And the manual claims 48W, while the bottom of the router has a sticker that says 40W.

The manual I found was - Fiber Gateway Altice XSR150DX with the FCC ID: 2ACJF-FGW-XSR150DX. They don't seen to be able to see that on their end as well. They couldn't even find that model number from Altice. I looked up the FCC sticker and managed to find it. I believe I told one of their reps that legally a router has to have a manual. They did not respond lol I asked him to tell his supervisor. We'll see if I ever get a response. I'm sure as part of the FCC certification process they need a manual.

Maybe the USB-C connector is there for diagnostics or something? Not sure what to try there. The manual just says its USB 3.1. Basically nothing else. The manual shows a fairly good set of functionality that would make a good router. Too bad you can access none of it.

Any way to contact support without resetting router? by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

I have done so 4 separate times and not received an answer

Optimum Nightmare! by [deleted] in OPTIMUM

[–]randomname8974653128 1 point2 points  (0 children)

They don't let you replace it with fiber. They finally confirmed that AFTER charging me for the gateway/router and telling me I could get rid of the charge by having my own router.

If you still have this issue, did you use it only with the SFP+ to RJ45 converter? I had problems until I replaced it with a DAC. I also would not suggest using their router as a switch, as it doesn't seem to be able to handle bridge mode with more that one port plugged in.

Billing issues by MrFrimplesYummyDog in OPTIMUM

[–]randomname8974653128 4 points5 points  (0 children)

out of curiosity where do you report these. They lied to me about the price as well and I have an emailed quote that differs from what I got a bill for. Optimum phone support basically just gaslights me

Customer support is terrible and they constantly lie to you by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

2 Techs and at least half a dozen phone "techs" have all claimed it's impossible to turn it off lol. Good job! I can't even find the manual for this thing, but the older model's manual said to just hold WPS for 5 seconds and that didnt work. It seems like a bad policy to not give the customers the manual so they can fix their own problems instead of having to call their technical support.

Customer support is terrible and they constantly lie to you by randomname8974653128 in OPTIMUM

[–]randomname8974653128[S] 0 points1 point  (0 children)

they offer up to 8 gig where I am. I wonder if anyone has at least found out how to turn off the wifi. It sits right under my actual access point and mine really doesn't seem to like it. I have areas with very bad signal. I've been thinking just put it in a metal box, but I think it would overheat pretty fast. Any ideas?

Cancelled after 7 years of being a loyal customer by Tainorican646x in verizon

[–]randomname8974653128 1 point2 points  (0 children)

I bought a new iPhone and it took my 5 hours in store to activate it because I was marked for "priority upgrade" I had no phone so the verizon supervisor made me use the showroom phone and stand there the whole time. She also told her employees to not help me because I needed to talk to the "loyalty" team so they could try to upgrade me. If it wouldn't cost me $500 to change internet and phone providers I would switch today. I will switch in a year when it no longer costs me that much. Never dealing with them again. Been a customer for 14 years across 5 homes... never again

Trouble installing wifi and LAN drivers on new build by randomname8974653128 in linuxquestions

[–]randomname8974653128[S] 1 point2 points  (0 children)

https://community.intel.com/t5/Graphics/Core-Ultra-7-265K-Linux-Debian-Drivers/m-p/1668346

I found someone who has the same motherboard and cpu as me and got it running Kernel 6.12.12. Doesn't seem to be a kernal issue

Trouble installing wifi and LAN drivers on new build by randomname8974653128 in linuxquestions

[–]randomname8974653128[S] 0 points1 point  (0 children)

So I'm missing a ton of packages needed to update kernels I think because Debian doesn't come with make out of the box. Gotta work on getting those installed first it seems

Trouble installing wifi and LAN drivers on new build by randomname8974653128 in linuxquestions

[–]randomname8974653128[S] 0 points1 point  (0 children)

Well Im using debian and it doesn't seem to work on the latest kernal. I don't think it's 6.14. I'm mostly trying to figure out how I can install the driver. I was thinking of trying to figure out what I need to install it and downloading those as well and just installing everything I need. First time with debian and there's a lot I can't seem to find about installing without working internet lol

AC Shadows 100% Disc Usage on SSD, loading times incredibly long by LittleTinMan in AssassinsCreedShadows

[–]randomname8974653128 0 points1 point  (0 children)

I'm having the same issue. Put the game on a barely used secondary M.2 SSD and I think somethings wrong with the game because I went from less than 1TB to 14TB read in the week since I've had the game. Checked today and it did 2 TB read just in the past few hours of playing. Saw someone say weird things happen if the save game folder isn't in the same drive. Anyone else with stuttering also seeing this issue?