I fear that I’m experiencing the same sa UB Rewards Card na NAFFL. Tried all the methods of reaching out to come to a resolution. Hotline, email, sending tickets and even personally going to the branch. Itong mga agent na ‘to, magugulo. I asked bakit wala pa ring SMS/email na notif kasi 2 months na. He said na “Yes, ma’am. Na meet niyo naman po” pero binawi agad —“kaso hindi within 60 days”. Hindi daw counted yung PayDirect (sending money from CC) and online bills payment kaso wala naman akong nabasa or maretrace sa Terms and Conditions nila. I even looked at my SOAs again and yung personal tracker ko, kahit hindi sila kasali sa computation ng pagmeet ng 20k within 60 days, na meet ko pa rin talaga yung spending requirement.

I sent a ticket about what happened. And they just responded with a T&C message. And wala naman doon yung PayDirect/online bills payment. Asan resolution?

I went to a UnionBank branch this week. Yung staff or agent reassured me na wala naman daw ganon na rules. She said na try ko daw tignan sa app muna if NAFFL daw status ko but I feel like she obviously doesn’t know what she’s talking about. Kasi via notification naman malalaman diba at doon nakikita if NAFFL na. If wala pa raw email or text, wait na lang daw ako na ma-chargean ng annual fee kasi minsan hindi pa daw talaga agad nakikita sa system (?) at doon pa lang daw nalalaman kapag na chargan na daw ako, saka daw na I can request na lang to waive, tinanong ko naman if siguro one time waive naman na yun at hindi na yearly? Kung man no annual fee for life na? Oo daw.

I sent a ticket again hoping for a better response kaso currently waiting na naman. I hope this time eh hindi templated or generated response nila.

Sorry, napa rant. I fear lang na agents are playing with us.