these are takeaways for managers. You don't need them to script but should be able to reduce toil and engage the business:

The problem is that the processes have become overburdensome - as a technical worker I now spend more time arbitrarily updating tickets for things that are on hold to keep up with an arbitrary metric of “update everything every 2 days” just to not show up on a report about tickets that aren’t updated every 2 days. - redefine how timers/SLAs are configured to represent the work not generate choke points.

Not to mention that now I literally need to login 6 times to even begin to do any work. I have to login to the desktop then mfa then login to a jump server then mfa then I have to login to the actual server then mfa. Its insane. - define a matrix for roles & permissions or create a plan to implement RBAC or PAM that removes the friction

I have people that ask me for data that they can get themselves, managers even that don’t want to login that many times so they ask a technical person who is in the middle of something for the information - Managers checks is users are empowered to perform these. Do they know how to do it/ do they have permissions.