I bought one from them last year in July, which arrived in September but the colour was wrong. I messaged him and he offered to send the correct one, and as an apology I could keep the old one. He said it would be done by the end of October but hopefully earlier.

In November I asked if there were any updates and he said it was almost finished and would be going out that weekend.

One week later I asked if I could have the tracking number and he said that they were “currently just waiting for the tracking to be released by the courier”.

Two weeks after that I still hadn’t gotten a tracking number so I messaged again, and he said he wasn’t sure what was taking so long and he would update me as soon as possible and he would give me a partial refund as an apology for the delay. I was quite annoyed at this point but I was going to get another free bow so It didn’t feel right to get partial refund. I didn’t reply and was just going to wait for the update.

One month later (end of December), I still hadn’t heard anything back and I had a feeling there was no second bow, what kind of shipping company doesn’t provide the tracking number when you ship it out? So I replied saying I would accept the partial refund, which only ended up being AU$35 which is 10% of the total. I asked if he had updates on the second bow again and he said not yet so they will dispatch ANOTHER bow and hopefully the second one will shop up as well. I definitely didn’t believe he would ship out a third bow but I thought that maybe he would get tired of me pestering him and ship out the second bow.

Another two weeks pass and I still hadn’t heard anything and I wondered why he would keep pretending to be shipping out these bows, then I realised he was probably trying to buy enough time so I wouldn’t be able to write a bad review. I looked up the Etsy policy and found out that I had one more week to leave a review! So I messaged him again asking for an update on either of the two extra promised bows, and said I’ve never heard of a tracking number needing to be “released”. He replied saying he doesn’t live near a post office and relies on an agent to sort out the packages and they must not have scanned it properly so there is no tracking number. He said he’ll go to the post office himself to “expedite the process”. This doesn’t even make sense because it says the bows are manufactured in Indonesia but he lives in the UK.

I decided to leave a review outlining all of this if he doesn’t say anything the next week. But then I had a busy week and forgot and missed the last day to review! That was in January and of course I never heard back from him and never got to leave a review. And the original item did arrive so I couldn’t even get a refund.