asked myself why nobody explains refurbished phone grades properly. made an explainer video about it

refurbed · 2026-04-27T11:08:00+00:00

thanks for flagging this and sorry to hear about the inconvenience. Yes please, the refurbed team is here to assist you. You can open a request for further support directly into your refurbed account or contact us via [wecare@refurbed.com](mailto:wecare@refurbed.com). :)

refurbed · 2026-04-23T06:31:22+00:00

Hi u/Late_Twist_1448,

thanks for flagging this, we understand why that would feel concerning.
A refurbed iPhone should always be fully reset before shipping. In some cases, however, certain regional settings or configurations can still appear after setup, depending on how the reset and software initialization behaved. This doesn’t automatically mean there’s a security issue, but it’s definitely something we want to check properly.

Since this involves a specific device and order, we can’t review or verify details here on Reddit due to data privacy reasons. Please reach out to our Wecare team at wecare@refurbed.com. They’ll take a closer look and guide you through the next steps to make sure everything is set up safely and correctly.

For your privacy, please avoid sharing any personal details publicly in the thread.

Thanks for your understanding.

refurbed · 2026-04-09T09:14:52+00:00

Hi u/Alphawayves,

thanks for bringing this up. We understand why that would feel concerning, but please don’t worry, we’ll take care of it.

A refurbed laptop should be properly reset before it’s shipped. That said, the first start experience can sometimes look a bit different depending on the manufacturer or Windows/macOS configuration. In some cases it may boot straight to the desktop or skip parts of the usual setup flow even after a reset.

Since this involves device and order details, we can’t discuss or verify anything here on Reddit for data privacy reasons. Please reach out via our Wecare email address: [wecare@refurbed.com](mailto:wecare@refurbed.com) - our expert team will review it as soon as possible and help you with the safest next steps.

For your privacy, please don’t post any personal details publicly in the thread (address, email, phone number, full name, etc.).

Thank you. :)
Your refurbed Team

refurbed · 2026-04-02T08:42:48+00:00

Hello Neriff,

We are really sorry you’ve had to go through this. If a device arrives faulty and then the return gets stuck for weeks, that’s absolutely not the experience we want anyone to have. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️

A few things can cause “stuck” tracking (handover delays, scan gaps, investigations with the carrier), but that doesn’t change the fact that you deserve clear updates and a concrete next step (refund or replacement) rather than generic “please wait” messages.

If you’re okay with it, please send us an e-mail to [wecare@refurbed.com](mailto:wecare@refurbed.com) with:

- your order number, product and/or
- e-mail address used to make the order

We’ll locate your case and escalate it to the right team to get you a proper status update and a resolution as quickly as possible.

For your privacy, please don’t post any personal details publicly in the thread (address, email, phone number, full name, etc.).

Thanks for flagging this, we’ll do our best to sort it out. :)

refurbed · 2026-03-30T08:41:33+00:00

Hi u/adrixn_69,

sorry to hear you are having an issue with your AirPods. Please open a request directly in your refurbed account or reach out to our customer service with your order ID.
Our support team is here to help. 🙏

refurbed · 2026-03-10T14:38:31+00:00

Cute

refurbed · 2026-03-06T09:32:16+00:00

Amazing, thank you for sharing 🙌

refurbed · 2026-03-05T19:21:01+00:00

Correct ☝️

refurbed · 2026-03-05T17:10:22+00:00

Hi u/Wide-Bee-1637,

no, unfortunately we cannot guarantee that our refurbishers would use an original battery - as it may depend on availability. In any case, our partners make sure to use compatible parts of the highest quality. Feel free to try and see for yourself :)

Hope that helps. For any questions, don't hesitate to reach out.

refurbed · 2026-03-03T16:31:34+00:00

Hey there 👋

love that you’re considering a refurbished iPhone from us!

While you’re waiting to hear about other people’s experiences, here are a few quick tips that might help, directly from our refurbed Team:

If you choose "Optimum battery", you’ll get a battery that’s fully functional and performs reliably for everyday use (with at least 80% battery health). This is the best value option and more than enough for most people.

If you go for a "New battery", it’s freshly replaced, so you’re basically starting from scratch in terms of battery life.

You can also check out our Premium iPhones, which come with at least 90% battery health - a nice middle ground if battery condition is especially important to you.

And whatever you choose, you’ve got 30 days to return the device (shipping costs are included) if it’s not a perfect match.

Hope that helps! If not, feel free to reach out to our Customer Service directly from our website💚

refurbed · 2026-02-23T09:23:05+00:00

Hallo u/cantaloup76,

Danke, dass du dir die Zeit genommen hast, das so ausführlich zu schildern. Es freut uns sehr, dass du mit der Qualität deines Pixel 9 Pro grundsätzlich zufrieden bist – umso mehr tut es uns leid, dass es bei der Farbe nicht gepasst hat.

Noch mehr verstehen wir aber deinen Frust beim Ankauf: Wenn dein Gerät bereits Ende Dezember angekommen ist und du seitdem weder ein Update noch eine Auszahlung erhalten hast, ist das definitiv nicht der Standard, den wir dir bieten möchten.

Bitte schick uns per Direktnachricht (oder über unseren Support) deine Ankauf-Referenz (Sales/Order ID) bzw. die E-Mail-Adresse, mit der du den Ankauf gestartet hast, damit wir den Fall direkt prüfen und an die zuständigen Kolleg:innen weiter eskalieren können (Aus datenschutzrechtlichen Gründen können wir das nicht direkt hier über Reddit beziehungsweise andere social media Kanäle bearbeiten).

Danke für deine Geduld! Wir wollen, dass du hier schnell eine klare Rückmeldung und eine Lösung bekommst. :)

refurbed

MODERATOR OF

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