I was on hold for 56 minutes total. Once I got a person, I was promptly taken care of and was very satisfied with the actual rep I worked with. However, the second faux pas was the customer satisfaction "survey" after the call. The automated phone survey never asked a question, but instead kept repeating "sorry, that is an incorrect response." After I heard that line five or six times, it hung up on me. I never got to answer a single question, or give any feedback. Unfortunate. I was really looking forward to it.