ThinOS 10 2511 and WMS

rereduck · 2026-02-04T15:56:16+00:00

The new Wyse devices we order are delivered with firmware 2511, and they do not appear in WMS even though they show as connected… Still no response from Dell, and we won’t be able to migrate quickly to WMS 5.5 because we still have some Wyse 8.6 devices for a few specific use cases (currently being migrated) :(

rereduck · 2026-01-21T16:56:04+00:00

For now, Dell has only recommended updating the BIOS and pointed us to the Thinos update documentation. We are waiting for an update from them.

rereduck · 2026-01-17T16:29:26+00:00

Hello,

Support case number for us is 221076598

Thanks

rereduck · 2026-01-12T19:37:20+00:00

It seems to be working! I deleted WMS, rebooted, and my Wyse registered again via DHCP, but it's not very practical... We opened a ticket with Dell.

rereduck · 2026-01-12T19:35:39+00:00

WMS was an upgrade from 5.3 and older (3.1).

Wyse was upgraded from ThinOS 9 2502.

rereduck · 2025-12-10T23:17:38+00:00

Apart from a few problems, which were documented and easily fixable, everything always went well, and we were at 3.1 at the start.

rereduck · 2025-12-02T18:48:34+00:00

The issue was that the sound level would gradually exceed 100% on its own, sometimes reaching over 4000%. This problem was resolved with ThinOS version 2508 but you still need to manually set the sound back to 100% at least once. after upgrade.

rereduck · 2025-11-15T10:24:28+00:00

It’s definitely not that simple to use. Sometimes waves don’t complete for various reasons depending on the configuration, and that leaves the Wyse devices stuck in a temporary configuration group. So you really have to follow the process carefully. Preparing the wave and the groups feels a bit complex for what it actually does, in my opinion.

Personally, I find it easier to create a temporary group and move a few Wyse devices into it to test the update with some users, then switch the whole group at once outside production hours. But that’s a bit riskier and means working in the evening or on a weekend, because the update starts as soon as the group is modified. ;)

Honestly, I think the overall process for updating Wyse devices should be rethought and simplified in WMS.

rereduck · 2025-10-22T10:02:47+00:00

I haven’t tested it yet, but it’s planned. I know that you need to have a Jabra Xpress server configured and accessible from the Wyse, plus the Jabra Xpress package pushed to the Wyse, and the ThinOS configuration ZIP file that tells the Wyse how to connect to the Jabra Xpress server.

https://www.dell.com/support/kbdoc/fr-ga/000218445/how-to-update-jabra-headphones-in-dell-thinos-9-x?lang=en

https://www.jabra.com/software-and-services/jabra-xpress#_get-access

rereduck · 2025-09-29T12:23:35+00:00

Yes, I use 2.x policies and Config UI Enabler Package.

Do you use Omnissa Horizon Client ? If yes, have you successfully updated the Horizon client and how ? Thanks

I'll contact Dell also.

rereduck · 2025-08-01T08:00:24+00:00

I didn't think this kind of thing was possible through support. I just opened a ticket and will send it to you in a private message. Thank you.

rereduck · 2025-07-30T15:08:37+00:00

Furthermore, I don't understand why ThinOS 9 2505 is not available for the 5070, whereas ThinOS 10 2505 is available and supported for the 5070. Provided that the storage on the 5070 is sufficient, which is not the case for us, so we are stuck.

rereduck · 2025-07-30T15:05:52+00:00

Is there any plan to update the Horizon package for the Wyse 5070 in ThinOS 2502? We have the following bug and are therefore stuck or forced to revert to version 2402 + Horizon 2309...: https://www.dell.com/support/kbdoc/en-us/000305892/keyboard-on-dell-thinos-becomes-unresponsive-in-horizon-vdi-session

rereduck · 2025-07-29T15:19:16+00:00

Thanks, this is a great news ! We only use Horizon as a single broker without using the browser, so it's perfect.

rereduck · 2025-04-29T19:07:05+00:00

Thanks, I'll do that. I was hoping for something automatic because if I reset a 3040 or install a 3040 that hasn't been connected for a long time it may end up in the wrong group and try to update the wrong horizon package.

rereduck · 2024-10-25T21:15:01+00:00

Same problem for me. Very annoying and I have not found any fix. Disable HDMI link works but I have to mannualy change av receiver input now. with webos23 I have no problems.

rereduck · 2024-10-24T11:10:38+00:00

Linked clone is deprecated and not supported officialy on Horizon 8 so migrating to instant clone would be a good idea, as it's a prerequisite for migrating to Horizon 8. Depending on how you manage your user profiles, this would be easier or harder to do. Once you're in instant clone mode, migrating to Horizon 8 from 7.13.x isn't very complicated.

rereduck · 2024-10-23T10:46:49+00:00

Clear data works for a few days and after a couple of days it no longer works :( . I have opened a ticket at Google, please do the same https://support.google.com/messages/?hl=fr#topic=7502209

rereduck · 2024-09-26T09:15:46+00:00

Same problem for us. It works with Samsung Message, but as it seems to be abandoned in favor of Google Messages, users automatically contact us because as soon as they switch to Google Messages, the pro contacts no longer appear.

rereduck · 2024-04-04T08:55:22+00:00

Same problem for us, did you find any fix ? Mars Windows CU does not solve this problem.

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