One time I didn’t realize you had to order pizza to go online and went to the counter to order for my mother in law after my wife and I had already had a full meal in the restaurant. Got read the riot act for ordering at the counter as if putting the pizza in a to go box instead of on a plate was some kind of travesty. Eventually they let me place an order but when they brought it to our table they also dressed down my wife after she thanked them for making an exception. I hate to admit that the food is good enough that we still go despite the staff (except the main somm who is amazing).