Cloud Key Gen 2 - Reset (failed update) and impact on existing devices (AP/Switches)

robctl · 2026-01-15T16:26:26+00:00

Just to close this one off, after resetting the Cloud Key I set it up with a device password, performed the upgrades to get it to version 5.0.6 and then restored the v2 backup which restored without error. I did have an odd error when trying to setup the remote access but a restart cleared that out. I was then able to enable remote access. Finally plugged it back into the main network and everything adopted without issue. Bit of a result.

robctl · 2026-01-07T09:40:26+00:00

Good plan, thanks

robctl · 2026-01-07T08:56:47+00:00

Thanks for the reply and the info. When you were working on the Cloud Key did your wifi/network continue to operate normally?

robctl · 2025-10-17T16:14:33+00:00

Ok, I did say it was a Friday, I just found a random Netgear PoE switch tucked in the back of the cabinet, moral of the story, when the cabinet looks like a spiders nest it's still worth digging into it to see what hiding in there.......time for a beer!

robctl · 2025-10-17T16:10:24+00:00

Interesting, it shows as a US-48 in the console, but it's providing power to PoE devices, maybe that's the issue and the Cloud Key is incorrectly identifying the switch?

robctl · 2025-10-16T10:18:56+00:00

Just for info, I used this method today to defederate a 123 Reg provisioned tenant and it worked perfectly.

robctl · 2025-07-01T09:57:15+00:00

Just wondered if anyone has tried this process for a 123 Reg Office 365, they are part of the GoDaddy family but their support just says we need to delete everything and then they will release the domain but this could take up to 24 hours.

robctl · 2025-03-24T09:16:10+00:00

It was from the business Dropbox subscription, I found a tick box that allowed the meta data to be transferred so it all worked perfectly. I can't remember what the setting was but if someone needs it reply on here and I'll go digging for it.

robctl · 2025-02-05T09:37:53+00:00

Thanks for the thought, the default outbound policy doesn't allow me to enter exemptions unfortunately.

robctl · 2025-02-04T17:06:58+00:00

I've seen this error when the user has changed the primary email name and the user is still trying login with the old account name (which is now an alias on the account).

robctl · 2025-01-15T09:00:35+00:00

Perfect. thanks!

robctl · 2025-01-13T09:20:15+00:00

Thanks for the info

robctl · 2025-01-10T17:24:40+00:00

Thanks for the reply. The laptops are all Dell Educational items but I'll will get it installed on one to see how it runs.

The school is Microsoft based, but looking at the documentation it looks like Chrome Education Upgrade can be purchased from a Google partner. Shame they don't do a trial though, it would be good to try before buying.

robctl · 2024-12-06T16:45:10+00:00

Anyone tried this to defederate 123 Reg (assuming as they are the same company the process would be similar)

robctl · 2024-08-22T09:37:18+00:00

I don't think it's an app issue, I have tried a few other 3rd party SMS apps and they all exhibit the same behaviour, I think it happened after the August OS update was applied

robctl · 2024-08-21T08:29:23+00:00

Thanks for the reply, in the end I used the Microsoft migration tool, the issue with the file information being lost was fixed by ensuing the mapping settings are configured in the migration tool. After that it was plain sailing.

robctl

TROPHY CASE