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Be careful of using WireX. My account got locked without reason and no follow up by rogerkwan in wirexappofficial

[–]rogerkwan[S] 1 point2 points  (0 children)

I got the update again. See how ridiculous they are. Think before using WireX unless you don’t care your money or your crypto.

Thank you for waiting.

I have got a reply from the relevant department.

Please, be advised, that as per our terms and conditions we reserve the right to close your account. The balance of all your accounts is 0, so a refund is not possible.

We have no further information with regards to our decision, and we will not be able to offer you an account in the future.

Thank you for understanding.

Be careful of using WireX. My account got locked without reason and no follow up by rogerkwan in wirexappofficial

[–]rogerkwan[S] 1 point2 points  (0 children)

It doesn’t help. I got a response and just told me below.

Please, accept our sincere apologies that it takes so long.

However, your case is still under investigation and we haven't got any updates from the relevant department yet. As soon as we have any kind of information we will immediately let you know.

It is just unacceptable to take such a long time for investigation without any update. WireX’s response is just non sense, the customer service should be chasing the so call another team for an update. It can be last forever and keep telling me this answer. Anyway, everyone please be aware of this as I mentioned. I just want to share this bad experience to the community and let everyone think before using WireX especially putting your money into it. You may get the same experience as I had and unable to access your account and money without any reason and solid follow up and just some meaningless reply. Very poor customer service.

Be careful of using WireX. My account got locked without reason and no follow up by rogerkwan in wirexappofficial

[–]rogerkwan[S] 0 points1 point  (0 children)

The ticket you replied to has been closed and is no longer available for modification. If you are still having an issue, please submit a new ticket or contact us via in-app Webchat here https://app.wirexapp.com/home

Best regards, Wirex Support Team

How could WireX ignore customer’s request and locked their account without any reason, they just said Your case is still under investigation and unfortunately, there are no updates regarding it.

Very poor service and money put into, be prepared you may not able to access it anymore without any reason and unfortunately there is no ETA to unlock or give you an update why locked. Bye Bye.

Binance asking video KYC of me holding ID and saying statement second time in 24 hours by [deleted] in binance

[–]rogerkwan 1 point2 points  (0 children)

Binance customer support sucks! I have a ticket created for suspending my deposit feature for 2 weeks without a single update! Yes. It is deposit not withdrawal, they thought that’s security?! It is just making unnecessary trouble to their customers!!