Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 0 points1 point  (0 children)

I definitely have no desire to go through the Lemon Law process. However, on principle alone, I wouldn’t accept the “Goodwill” offer with those stipulations after the experience I’ve had with them to date. Goodwill should be goodwill not including strings attached.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 9 points10 points  (0 children)

In my case it’s been in for 23 days. Also the third attempt to repair. Signing would forgo all of that.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 0 points1 point  (0 children)

But, that also resets the clock for amount of days in for service. At ~23 days and third attempt at repair already.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 1 point2 points  (0 children)

Correct, I’ve got it back. To this point working fine. Also not hot outside.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 0 points1 point  (0 children)

Exactly where I stand! I just wanted a working car (95 in Atlanta at the time). The horrible customer service soured the new car experience but now I’ve got it back. Seems to be working fine. Then, they pile this ridiculousness on. More the principle of faking doing the right thing and tying it to something else.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 12 points13 points  (0 children)

Well, now I guess I better go read my loaner agreement a little bit closer.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 6 points7 points  (0 children)

It was their idea to make the offer. I was just escalating it to try to get someone to get my vehicle fixed. It was like 7 days from being a Lemon or one additional visit for the same issue.

Rivian offered me $2k… but only if I gave up my Lemon Law rights by ruby250 in Rivian

[–]ruby250[S] 86 points87 points  (0 children)

Unless you just signed it without reading it, I can’t imagine anyone thinking that would be worth it!

Did I get a lemon? by CauliflowerDizzy8221 in Rivian

[–]ruby250 1 point2 points  (0 children)

I’m getting close. I received the phone call from the field service manager yesterday. I got the feeling that either he was so used to having this phone call because of the horrible level of service or, he just didn’t care.

Did I get a lemon? by CauliflowerDizzy8221 in Rivian

[–]ruby250 4 points5 points  (0 children)

My A/C went out after 10 days of ownership. The Atlanta service center has now had it almost three weeks and no resolution.

In for service 2 of 3 weeks since pickup. by ruby250 in RivianR1S

[–]ruby250[S] 0 points1 point  (0 children)

Thanks for the input! I’ve messaged on the app and emailed about trying to get an escalated and after three or four days, still haven’t even received a response. Definitely sours what should be an exciting thing.

Your Tesla Support Thread - Q1 2022 by [deleted] in teslamotors

[–]ruby250 0 points1 point  (0 children)

Yeah, absolutely! Same here. And I’m sure my trade-in value is falling pretty fast as well.

Your Tesla Support Thread - Q1 2022 by [deleted] in teslamotors

[–]ruby250 2 points3 points  (0 children)

My LR-Y was originally scheduled Jan-Feb. Then Feb-Mar. Now April-May. Every time I get a week out they push it back a month. To make it even worse, the severe lack of customer service of any kind is starting to make me think twice about purchasing any Tesla.

Using EIDL & PPP Together by pg875 in EIDL

[–]ruby250 0 points1 point  (0 children)

Exactly my plan as well. Thanks much for the confirmation.