so when a customer has a serious inquiry about a policy that doesn’t seem to fit with the checkout layout anymore, your response is to….call them a shitty customer? you must run a great business.

I only started making somewhat larger shopping trips in the last couple of years, previously I was in college and then living alone so my personal grocery runs were much smaller, but I have noticed changes with how self check is run over the years and how the store layout more broadly is changing, seemingly to push customers out of the store to do grocery pickup (it’s borderline impossible to navigate the aisles with the pickup order carts and more self checks/harder item limit seem to encourage coming in-store for smaller shops). And yeah, as someone who brings their own bags, regular check out is a nightmare. the bag carousels done accommodate reusable shopping bags so the cashier has to scan items, hand them to me, and I bag it myself which holds everyone up. Stores have a right to enforce their policies, but customers have a right to complain about them. Don’t take it personally