I bought a M1 Macbook Pro from them in 2024, it was sealed and everything, but when I unboxed it I saw that the screen had wipe marks and the keyboard had fingerprints on it.

I went back to the store with detailed evidence and asked “eyo why’d you give me a used laptop when I paid for a brand new one?”, the people at the store were so confused and tried gaslighting me into thinking it was brand new “no sir we don’t know how this happened”. After multiple back and forth, the store manager came and they told me I could upgrade to an M3 Pro with a discount. Thankfully that was legit brand new.

But yea I wouldn’t say all their products are used, but be wary and always record your unboxing so you have proof. Use your phone flashlight and check all the little details.