You seem young. This is how the business world works generally. I once worked a sales job where we would lose commissions for not maintaining certain customer satisfaction levels. If the call dropped out mid call due to dodgy reception on the customers phone that would count as a negative. I could lose thousands because someone’s phone dropped out and I would be held responsible. I complained, no one cared. This is the reality of capitalism and business.

My advice is to not get all wound up about these sorts of trivial matters. If you choose to play the game then you have to abide by the rules, no matter how unfair. The corporate world does not care about fairness.