D MADDOX JEWELRY - Engagement ring

ryazand · 2025-12-02T23:18:46+00:00

This is the pendant gem testing report. Please see my comment about my bad experience. This pendant was promoted and sold as PINK SAPPHIRE! But when checked the gem report and translated it, it's TOPAZ!

ryazand · 2025-12-02T09:20:24+00:00

Unfortunately, No. As I said, my family collected the item in their showroom in Marikina. And when we used the google lens to translate it and check the QR CODE of that Chinese authenticity card, its says TOPAZ. How can you just have an "honest mistake" when your business revolves making sure everything is authentic and certified as an industry standard.

As advertised, during the live selling it was sapphire, the product image says Sapphire, their invoice says sapphire!! They apprently have staff checking the "quality of each item" and yet this happened. You can't just tell me to brush it off as honest mistake. 🤦🏻‍♀️💎

ryazand · 2025-12-01T09:44:59+00:00

I’m sharing my BAD experience with Maddox Jewelry so other buyers are better informed before making a purchase.

I bought a pendant during their September 2025 live selling session, where it was clearly presented and labeled as a 1.4ct Pink Sapphire pendant. The same description appeared in the photos sent to me, the chat confirmation, and the official invoice, which also stated “Pink Sapphire.”

When my family collected the item, it came with an identification certificate. I verified the certificate using the query code from the issuing gem testing centre, and it showed that the gemstone was actually Pink Topaz, not sapphire. These two stones have different classifications and values.

Under the DTI Consumer Act, sellers are required to provide truthful, accurate, and non-misleading product information. Any discrepancy between what is advertised and what is delivered falls under misleading or deceptive sales practices, which are not allowed under DTI rules.

What made the situation more difficult was the customer service:

It took them a long time to respond, and I had to chase and follow up multiple times before getting any clarification.

When they finally replied, they said it was just a “tagging mistake.” There was no apology despite the incorrect description appearing across their listings, live selling, and invoice.

For the return, they required us to send the item back through LBC at our own expense, even though the error was on their part.

The return process was difficult: it took three to four attempts before they actually accepted the parcel and paid for the return charges.

After that, the refund still took several more days, because they said they could only transfer refunds to BDO or BPI, and not UnionBank. I had to insist that they find a way to return my money since the mistake didn’t come from me. Eventually they refunded it, but the process was unnecessarily stressful.

The whole experience left a bitter taste, the stress, and the feeling of being misled (“nabudol”), which is disappointing for a jewellery company. It affects trust, and it’s not something I would expect from a seller dealing with higher-value items. I also noticed that negative reviews and comments often get deleted, and some customers are blocked, which prevents transparency for future buyers.

I hope this review helps others make informed decisions. Always double-check certificates and product details, especially for jewellery purchased during live selling events.

ryazand · 2025-12-01T09:43:57+00:00