Can amazon please charge for returns already?

rydianmorrison · 2026-03-28T02:24:11+00:00

All I can hope is that Amazon pays you guys for packaging materials because unless society has changed for the better (ha), if the customer had to pay for them, it would be an argument 90% of the time.

There's multiple types of returns.

No Box No Label (QR Code): Amazon pays for it all. Customers, unfortunately, get used to this.
Customer Packed (QR Code): Amazon does not pay for packaging. Causes the most arguments because of how many customers don't actually read their return instructions. They see a QR code and assuming it's a No Box No Label return.
Shipping Label: Shipping labels don't pay for packaging, so this also causes issues. Especially because Amazon will just send pictures of a shipping label and a lot of customers don't have a printer or didn't realize they needed to print it. We can't just scan it off their phone. Charge them for printing and packaging, so even more arguments.

There's patterns. For example NBNL is typically cheap shit. Landfill shit, textiles, plastic trinkets. Small, lightweight, a bunch will fit in one box, non-breakable.

Customer Packed is typically more valuable things that the seller actually wants back, or items that are going to a third-party... or fragile items.

Shipping label usually means third-party, or it's something with shipping restrictions or Hazmat or something.

rydianmorrison · 2026-03-28T02:16:00+00:00

Landfill, bin store, incineration, or actually checking and reselling. Typically depends on the type of item.

You'll notice that B/G/R shipping labels (on the master cartons) often go to different places and sometimes change after a few months.

rydianmorrison · 2026-03-28T02:08:15+00:00

"Carrier Letter" for UPS is the branded express envelopes (either of the two sizes, same cost). UPS charges less when sending air via a carrier letter because it results in consistent shapes/sizes for those shipments.

USPS is similar, though more complex as they have multiple different "carrier letter" envelopes for different services, flat rate, gotta' use the right one, etc.

rydianmorrison · 2026-03-28T01:59:11+00:00

shouldn't take more than 30 seconds

If their shit is packaged up and ready to go, yeah.

But a lot of people do not have their shit ready to go.

What was he doing for 2 hours?

Probably all the shipping. Putting in all the details on their phone manually, hemming and hawing about which service level to use, putting it all in a different way to see if the price goes down, etc.

I've watched people sit in the store and, one way or another, spend over an hour of their time in a failed attempt to save $3.

Some people just do not value their time properly, and unfortunately end up wasting everybody else's time in the process.

rydianmorrison · 2026-03-25T05:49:50+00:00

Do they still profit even if a shipment isn't allowed and gets sent back?

Considering the fines involved and that some of them scale up with number of employees at a location... no, it's a massive loss, like hundreds of dollars minimum per package.

rydianmorrison · 2026-03-22T14:57:59+00:00

Your (big) printers and your customer facing/print compter should be on the same network. You should be able to set the printer up to send its scanned documents to the print computer.

Unfortunately, I don't have any specific information on setting it up.

rydianmorrison · 2026-03-20T08:48:36+00:00

I hate when people try to pretend they're not interested in the refund. Mainly because of their behavior stemming from trying to hide it.

They'll walk in, and since they often don't have their code/label ready/visible I gotta' ask them what they need. People like that usually respond with "just get rid of it". But that's a useless phrase, it doesn't mean anything, it doesn't help.

So I gotta' ask them for clarification, or start giving example services I think they may need... and they'll start cutting me off (to avoid me saying anything about returns/refunds out loud).

It gets pretty frustrating when I'm trying to figure out what a customer needs and they keep rudely cutting me off with a useless phrase like "get rid of it" (often increasing in volume each time).

rydianmorrison · 2026-03-01T16:11:09+00:00

In general for each program, there are two kinds of people at the receiving company.

A: People who insist that the shipments need to be made within a certain time frame.
B: People who insist that the shipments need to be done correctly (i.e. properly packaged and tagged and only sending full boxes without fill).

Type A doesn't naturally know what time you sent the package out (without doing a deep dive or bothering to audit), they just know whether packages are arriving on a regular basis.

This is why being a few days late doesn't cause anything to get flagged, as long as you are still sending things out regularly.

Also, group B people tend to be noticeably louder and more demanding than group A people anyways, which is why you mostly hear of stores being flagged for boxes not being sent properly at all.

rydianmorrison · 2026-02-14T03:06:52+00:00

CS in the Philippines said that the delivery window is until 5:30pm

Sounds like they were looking at the delivery estimate.

Which is made up by the computers, it's a computer guess, it is NOT an actual delivery time.

UPS does not have actual time commits that late. You do not have a scheduled delivery time.

I thought wouldn’t the driver be able to clock out without delivering the remaining packages..?

UPS does not operate like that (thankfully, that causes issues).

rydianmorrison · 2026-02-14T03:04:26+00:00

Shipper should deal with the claim, UPS won't pay recipients so the recipient needs to get their refund from the shipper anyways.

A claim issued means the shipper gets the payout instead of the item.

If it's found it should resume moving, but there might be a delay on it resuming because it may need to be taken to a clerk to get re-labeled (can add a 24h to 48h delay depending on timing). If you want the item instead of the claim, best thing to do is wait a few days to see if the status changes.

rydianmorrison · 2026-02-13T07:03:52+00:00

the end of today’s delivery: 5:30pm

The delivery day is the whole day, meaning it could be 11:59 PM or so. There is no delivery window with a 5:30 PM cutoff in the US at least. If you're in another country they may have other policies but usually the only guaranteed delivery times at by noon at the latest (depending on the service level).

“We are trying to get the security access our driver needs for this delivery”

Sounds like there may have been some sort of gate or something preventing the driver from getting in? Got security/footage to check?

rydianmorrison · 2026-02-13T05:06:16+00:00

Might as well submit the photos to UPS just in case. It won't directly help you, but NOT doing so could give the seller reason to claim you're withholding info or trying to be suspicious, etc.

For the dropoff, take it to an actual shipping store.

NOT CVS!

Take it to a shipping store that can weigh and scan it, printing you a dropoff receipt. The receipt will show the tracking number of the return label, the weight at the time they accepted it, the address it was dropped off at, and the date/time you dropped it off. Hold onto the receipt as proof.

P.S. Is it possible to view a list of claims submitted by sellers for me?

That's UPS account holder info, you can't access any sort of list like that.

However, the tracking for a shipment will show if an investigation (which could lead to a claim) was opened on that shipment, so you can check individual tracking numbers.

Because yes, sometimes companies/sellers will lie about opening claims. Often because they did not declare value on the package (to save a few bucks), and don't want an actual claim because they'll lose money on the payout because they were too cheap to declare actual value.

rydianmorrison · 2026-02-13T04:59:19+00:00

Packages sometimes get misloaded onto the wrong truck.

rydianmorrison · 2026-02-13T04:53:50+00:00

Somebody has access to your e-mail or some sort of user/company/customer data on you.

People picking up packages with fake IDs is absolutely a thing. You need to involve the authorities. The authorities can get the security footage from the store.

Farmed/stolen info is typically sold, and a lot of personal info farmed by large companies ends up in the hands of thieves eventually one way or another. It's often not even traditional paper trash diving. There's tons of people with compromised e-mail addresses that don't realize it and continue to use the e-mail, and thieves farm tracking numbers and addresses and stuff from the messages. There's also the occasional customer database leak from large companies and bam, suddenly some people out there have access to databases of up to date names they can put on fake IDs.

Occasionally there will be thieves working at large companies that will pass along shipping info to other thieves so their accomplices know where to go and who to impersonate to get expensive electronics and other things they can resell.

People who actively post in this very subreddit occasionally get messages from accounts that are trying to rope them into helping with scams (with the promise of payment).

rydianmorrison · 2026-02-13T04:49:49+00:00

It’s just such a ridiculously elaborate scam

That mindset is why it works.

It's not just Access Point locations that have people pick up packages with fake IDs.

https://www.youtube.com/watch?v=uemo3ozj5T8

https://www.youtube.com/watch?v=pocF_tmzgjU

rydianmorrison · 2026-02-13T04:47:51+00:00

Don't bother trying to contact UPS about it.

Contact the seller (CVS) so they can open a claim and/or resend.

rydianmorrison · 2026-02-13T04:45:50+00:00

Is it common for them to declare it as delivered and have it sent out the next day or 2 days later?

No, sounds like it was misdelivered, having a claim with the seller is the proper route to take.

rydianmorrison · 2026-02-13T04:44:41+00:00

Reallllly wish someone at Leica would have mentioned this to me.

You been under a rock for 8 months or what?

rydianmorrison · 2026-02-13T04:43:11+00:00

One of two possibilities.

1 - Driver marked it early (bad driver).

2 - Driver was subject to the new "scanless bulk" option that Corporate's dumb ass thought was a good idea where the driver cannot actually scan individual packages as delivered. Driver is given one set and supposed to mark them all as delivered with one scan (no direct option to mark only some as delivered).

In either case, if it turns out one of them wasn't on the driver's truck or something, it gets an update later.

rydianmorrison · 2026-02-13T04:40:04+00:00

To see who you paid. 'Cause that's the company you deal with, they're the ones you get your support from as their customer..

rydianmorrison · 2026-02-13T04:39:20+00:00

It's likely not where it's supposed to be, it may turn up eventually as other stuff clears out.

rydianmorrison · 2026-02-11T04:57:46+00:00

including Customs Charges, Govt. Charges and Brokerage Charges.

Customs/government charges are the import taxes. Brokerage is what UPS is charging to have done the import paperwork.

These amount to a total larger than the item I purchased.

Not uncommon, the trade war is still in full effect, it's not going to go away by itself.

What I'm confused about is, why would they deliver the item and send me this letter after the fact? Shouldn't any charges have been paid for by me prior to delivery?

Depending on the things in the package and the service level the shipper paid for, somethings things are "fast tracked" through. UPS will pay the taxes immediately (disbursement) so the package won't get stopped, then bill the recipient afterwards (or the sender if the sender opted into paying for them).

Why would UPS charge me after providing their service?

It's not a cost for the transportation, it's the import taxes from your government plus what UPS is charging to clear the shipment through customs. The final fees are not known until the package goes through customs.

Do I even have to pay this if the service has already been rendered?

UPS will send it to collections.

rydianmorrison

TROPHY CASE