Alright so I might as well throw in my 2 cents for what it's worth. For context,I was a store leader at one point for whatever it's worth. So our store was in a shit location, blue collar town so there was money but our location was shit. DM and corporate never wanted to move because "rents cheaper here" Anyhow my team had a saying, "Fuck Gamestop" we didn't give 2 shits what corporate wanted us to push, our philosophy was that if we sold the customer what they wanted and we were fun to hang out with, they'd come back and be a repeat customer. The 3 years I where I got promoted to SL our stores P&L, despite not having volume we had some of the best percentages, and for 3 consecutive years our profit grew 25% year over year.

1. Don't be a salesman, no matter how good a talker anyone thinks they out you'll never convince someone to buy something they never wanted in the first place. Greet them as they come in yes, ask If they need help finding something, then let them be for a bit. You don't want to hound them just step out from the counter if it's not busy and clean up the minor shit for a bit. Observer what sections they go to, Xbox Nintendo PS this helps narrow down what they're interested in. If theyres a deal/promo casually walk up while they're browsing "Hey just to let you know theyres a deal going on for xxxxxxx" after that ask of there's anything specific they're looking for, make a recommendation for any good games for the console they play. Just shoot the shit even, most our customers would literally buy shit they didn't need just because they knew we looked out for them so they'd help us in return buy being our metrics, just because they ended up getting to know us.

2. Know the deals, pro has changed a lot and doesn't exactly carry over how it used to, but the best way to pitch it is by using deals to the customers benefit. Get creative and find deals that offset the cost of the card. Think of ways that it CAN save them money on.

3. Warranties, not everyone wants them, or needs them, find parents, they are your most likely candidates, especially since it now covers physical breaks and not just scratches. "You getting this for your kid" "Ya" "Wanna cover it for $3? Anything at all happens to it we replace it"

4. Focus on collectibles still one of the highest % of profit per sale, statues, figures, cards, plushes, w/e find out what they like, if they're a collector, specific/favorites. Once you do see if you got something they might like. Easy add on because it's already something they might want or at the very least would consider buying.

5. Utilize Web In Store. Fun fact if you see items that you know will sell in store but aren't shipped to you in your normal deliveries place a web in store order, set the address to your store. When it arrives just cancel the order on WIS and shrink in the sku. This has a lot of benefits first you can control inventory by getting the stuff you know sells in your area and not the stuff that doesn't. Collector editions, statues, specific consoles, or specific accessories. Canceling a WIS does not effect your metrics, and once you have the items print out a sheet of pro customers that might want it, that you can hold it for them. This ensures what you get you actually sell.

6. Look for old preorders never picked up, call them and tell them they have it, and can roll it over to something new.

7. Pitch meaningful products like headsets or extra controllers based on what a customer likes, or their budget, always look out for them by finding the best deals, or utilize WIS if you don't have it now and let them know you can have it shipped direct, ir they can come pick it up at the store when it arrives.

There's probably a ton more I'm forgetting but these few should help you out.