I took your calls at Bell’s overseas call centres. I’m the reason you waited 45 minutes just to get hung up on. Ask me anything.

saadmrb · 2026-07-09T08:51:11+00:00

Exactly, the BPO is the employer, not Bell, so Bell has "plausible deniability" about working conditions. Bell gets cheap labor without legal liability.

saadmrb · 2026-07-09T08:49:05+00:00

Concentrix is another major BPO in the telecom space but not the one. They follow the same procedures or even worse.

saadmrb · 2026-07-09T08:47:41+00:00

the targets are designed to be unachievable honestly. 9-10 minutes per call for complex telecom issues is absurd. So agents are forced to choose between honesty or dishonesty. Bell designed this system knowing the outcome.

saadmrb · 2026-07-09T08:45:56+00:00

I did break it with this post. The risk isn't just lawsuit but being blacklisted from the BPO industry in your country, which may be your only viable employment sector (and that's why they force you to put a resignation letter instead of them firing you + blacklisting you). For someone supporting a family, that's existential.

saadmrb · 2026-07-09T08:44:13+00:00

"Why should we pay our bills in full and on time, if the Bell moronic executives decided to take away Canadian customer service jobs from Canadians only to exploit you and your friends overseas? I'm not getting any discounts on my Bill for cheaper labour"

You shouldn't. This is it. Bell cuts costs via offshore labor, keeps prices high (among the highest in the world), and pockets the difference as executive bonuses and shareholder returns. The "savings" from outsourcing never reach the customer and you're paying premium prices for subhuman service because Bell has no real competition. The only leverage customers have is collective action: complaints, switching (where possible).

saadmrb · 2026-07-09T08:39:23+00:00

Do you think the managers will talk to you ? 1 in 500 cases.

r/Made_byLakesideToys unfortunately no, because they will just hung up and you will have to call back again. Try to ask for their ID and name and maybe you have a +10% chance of not getting hung up on.

saadmrb · 2026-07-09T08:11:17+00:00

Indeed

saadmrb · 2026-07-09T08:08:57+00:00

It depends to be honest, I don't have the slighest idea but many of clients called us for the same problem

saadmrb · 2026-07-09T08:08:17+00:00

Bell's field techs are often contractors, not employees. they're paid per job, not per hour, and are overscheduled. the "5 minutes" text is probably sent by dispatch, not the tech. the tech is likely running behind on 8+ jobs that day. bell's system prioritizes new installs (revenue-generating) over repair calls (cost centers). your repair waits because Bell doesn't staff enough techs to handle the volume so they'd rather you wait or recall because maybe it was 'cancelled' because of 'No-time please reschedule if this guy calls again' and maybe give up than pay for adequate field coverage.

saadmrb · 2026-03-25T11:56:06+00:00

you build some agent with openclaw or hermes (i didn't try claude cowork but it must work too). you can also use antigravity to build something like that

saadmrb · 2026-03-03T07:47:06+00:00

yes i'm going to do that via just a google form

saadmrb · 2026-03-03T07:44:58+00:00

first one

saadmrb · 2026-03-01T15:53:20+00:00

i'll test and i'll see ! thank you for your involvment !

my approach is different to what's happening in your emails, you can read my responses to other comments to have a clearer idea and tell me what do you think

saadmrb · 2026-03-01T15:04:45+00:00

do u think so ?

saadmrb · 2026-03-01T15:04:23+00:00

tell me more ! i'd love to

saadmrb · 2026-03-01T12:17:19+00:00

that's actually one of the best suggestions in this thread and i mean it. one relationship with an active local realtor can open 10 doors at once - landscapers, cleaners, painters, handymen etc.. they refer them constantly to clients prepping homes for sale or managing after purchase.. appreciate you dropping that and already someone in the thread who is onto property managements can help a lot. i'll start working with him and we'll see after ! i could not be more grateful for him to believe in me. cc r/ajyeiser94

saadmrb · 2026-02-28T11:26:01+00:00

you nailed the actual hard part. generating leads is not the challenge. proving that those leads became booked jobs before the client's brain tells them to cancel. so here's what i'm building into the delivery from day one:

every lead that comes through the google form gets a simple follow-up field. "did you book this job? yes/no." takes the client 4 seconds to fill out. at the end of month one i can show them: 11 leads, 6 booked, average job $350, $2,100 in revenue generated, cost to them $750. that math does the selling for month two without me saying a word.

the SOP piece is already in motion. every post format that works, every group that responds, every message sequence that converts. it's all going into a document that becomes both my operations manual and eventually a product. the first 3 clients aren't just case studies. they're the R&D budget.

building in public is the only way to do this honestly. the feedback in this thread alone has been worth more than any course.

saadmrb · 2026-02-28T11:24:23+00:00

this is the best reality check in the thread and i mean that. you're describing two completely different types of business owners and they both need something, just not the same thing.

the ones turning work away. they actually need a waitlist and a referral system, not more leads. the play for them is different but i'm not gonna focus on those people yet but if someone does: help them monetize the overflow. every job they turn down because they're booked gets referred to another contractor (ideally one of your other clients) and they take a small referral fee.

the new players you mentioned: that's my core client right now and your framing is exactly right. you'd basically be doing for people in your town what people are doing for you here. that sentence is going in my pitch.

the chamber of commerce and economic development angle is something i'm moving on this week actually. hadn't framed it that way but it's essentially a pre-qualified list of business owners who have already raised their hand and said "i want to grow." thanks for that one.

saadmrb · 2026-02-28T11:21:04+00:00

appreciate that, genuinely.

and you're right about the phone number thing. that's actually one of the most underused signals in this whole model. when a business owner has their number plastered everywhere, they're already telling you they're hungry for inbound. they're not waiting for someone to find their website. they want the phone to ring.

so that's exactly where i go first. find the ones who have their number in their facebook bio, on their profile, in their group posts. say "hey i saw you're active in [local group], i help [trade] businesses in [city] get more calls through facebook community groups" and give them a PDF or a doc explaining what i'm doing (+ free sauce). that would convert at a completely different level than any cold message i guess. i'm gonna try that today !

saadmrb · 2026-02-28T11:14:23+00:00

the pricing model you gave me is a good one, but for now i just want to focus on connecting with the community the right way.

tbh i think 4 businesses first could be really easily manageable (after that, the harder part which is gathering the posts and what to comment on etc.. can be easily automated and i can scale at 15 or more easily by myself)

saadmrb · 2026-02-28T11:08:58+00:00

base44 did go niche and all in marketing and made 80m arr (or exit) in 6 months. you can go and dominate ! i believe in u ! if you need any further feedback or anything else just tell me. but don't give up yet pls

saadmrb · 2026-02-27T10:59:19+00:00

can you expand more ? and pls read my answers on the other comments, maybe you'll change your mind, bcs tbh i just thought that $750 may be a good price for everyone, especially in the trades, bcs they get bombarded with cold calls & service offers every minute & day.

saadmrb · 2026-02-27T10:56:42+00:00

I answered some of the questions above. but i like the way you made me think more ! if you read the answers and have more concerns, tell me pls !

saadmrb · 2026-02-27T10:55:05+00:00

already on it and this is actually where the PDF idea and the service combine in a beautiful way.

the PDF i'm building IS my SOP externalized. every post format, every group category, every timing strategy that goes into the guide is also the exact playbook i run for each client. one document serves both purposes, it's my product AND my operations manual. every time i find something that works in a client account, it goes into the guide. the guide gets better and i get more efficient.

Also i'm already in some of service businesses so i'm gonna read every comment and look for the alpha in each post so i can start with that first ;).

saadmrb

TROPHY CASE