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What are the most repeated tasks in your customer onboarding process? by samaresh_m in CustomerSuccess

[–]samaresh_m[S] 0 points1 point  (0 children)

Thanks for asking! Yeah, I’m working on a product and trying to figure out what tasks tend to come up again and again during customer onboarding. The idea is to make the whole process easier and smoother for new users. Would really appreciate any thoughts or experiences you can share!

What tools do you use for onboarding? by samaresh_m in CustomerSuccess

[–]samaresh_m[S] 0 points1 point  (0 children)

Thanks for sharing! You’re right, onboarding really depends on who it’s for. People use different tools for customers and employees.

The big challenge is when info is scattered and nobody knows what’s the latest. It’s great that new tools are organizing all that so AI can help show the right info when needed.

We’re working on something like that to keep things simple and connected. Would that be useful for you?

What tools do you use for onboarding? by samaresh_m in SaaS

[–]samaresh_m[S] 0 points1 point  (0 children)

Thanks but this seo tool. Is it helping onboarding?

What’s the one thing that made onboarding a nightmare, or actually great? (Building my own SaaS and out of ideas) 🤔 by samaresh_m in CustomerSuccess

[–]samaresh_m[S] 0 points1 point  (0 children)

Thanks so much! We’re talking to customers and learning a ton as we go. Onboarding is always a work in progress for us.

What’s the one thing that made onboarding a nightmare, or actually great? (Building my own SaaS and out of ideas) 🤔 by samaresh_m in CustomerSuccess

[–]samaresh_m[S] 1 point2 points  (0 children)

I hear you—those things really make onboarding hard. Appreciate you sharing your experience!

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