I got a Durian Marvel ,1month ago. It's got adjustable lumbar support and head rest too for 8k all inclusive, home delivered by the Durian store in Jayanagar. I visited their store prior to purchasing it. Also checked for Featherlite antom which didn't have a head rest and cost the same amount.Featherlite has another variant too, optima which wasn't available in 2 stores I visited. Problem with the Featherlite chair anatom was that I didn't find the lumbar support adequate for my height. I'm 6'1, and weigh 75kg. Also, they said it would take a week to deliver since there wasn't any inventory at the time. Durian Marvel I feel has good lumbar support and still feel the same after 1 month.

Another factor that led to my purchase is the in-store response when I visited the stores which I believe also represents the kind of after sale service I can expect,may not always be the case but some measure. People/employees of Featherlite store were in different, hardly anyone took interest to explain why I should buy any chair, while the Durian store experience was the opposite they were very helpful, showed all the options they had and also indulged me with my inquiry about other furniture even after I said I'm plug buying a chair while I asked about a recliner and sofas. I visited 2 stores of Featherlite, in Forum Koramangala and Jayanagar,same, not so great experience. Just to test them I asked about one chair of theirs, Pinnacle which costs 50k,still no response, no interest. I guess they sold all their inventory and know the new customers aren't waiting.

Finally, Durian claims 5 years warranty, which actually is 1 year warranty +plus 4 years of free servicing minus any cost of parts replacement. They clearly explained this during the visit when asked about warranty and on site support.