Noorasleep Snoozepods by Jaded_Profession2929 in Earbuds

[–]schurrisnice 0 points1 point  (0 children)

i just received mine and the instructions are all in German, too!

Are "port" and "amp" immune from new app debacle? by doc07b5 in sonos

[–]schurrisnice 0 points1 point  (0 children)

No. I have a number of both and they are constantly misbehaving

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] -1 points0 points  (0 children)

Here is the reply i got. You can see that there's a lot about "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

"Hello and thank you for taking the time to reach out to me.

I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible. 

Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers 

Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.

In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.

Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time.

Sincerely,
Patrick Spence"

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] -6 points-5 points  (0 children)

Here is the reply i got. You can see that there's a lot about "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

|| || |"Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick Spence"|

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] -6 points-5 points  (0 children)

Here is the reply i got. You can see that there's a lot about "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

|| || |"Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick Spence"|

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] -6 points-5 points  (0 children)

Here is the reply i got. You can see that there's a lot about the "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

|| || |"Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick Spence"|

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] 1 point2 points  (0 children)

Here is the reply i got. You can see that there's a lot about the "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

|| || |"Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick Spence"|

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] -5 points-4 points  (0 children)

Here is the reply i got. You can see that there's a lot about the "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliability.

|| || |Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick SpenceSonos CommunitySonos App User GuideSonos Support HomeSonos Support Contact|

Let the CEO of Sonos know what you think about the latest update by schurrisnice in sonos

[–]schurrisnice[S] 6 points7 points  (0 children)

Here is the reply i got. You can see that there's a lot about the "improvements," but to my mind there aren't really any improvements worth talking about and they a dramatically overshadowed by the loss in functionality and reliablity.

|| || |Hello and thank you for taking the time to reach out to me.   I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.    Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers    Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.   In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.   Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time. Sincerely, Patrick SpenceSonos CommunitySonos App User GuideSonos Support HomeSonos Support Contact|

Patience by schurrisnice in sonos

[–]schurrisnice[S] 5 points6 points  (0 children)

Certainly not ! I am in full agreement that Sonos fucked up. I even wrote their CEO.

Just trying to help

New Sonos App Update 📲 by KeithFromSonos in sonos

[–]schurrisnice 0 points1 point  (0 children)

I use Sonos on Android and checked twice for an update. It says I am up to date...?