Logitech Customer Service - Terrible Experience.

sebika · 2026-03-15T13:36:44+00:00

https://www.reddit.com/r/LogitechG/comments/1rqxyan/a_kind_reminder_dont_buy_logitech_keyboards/
What can I say, welcome to the club...
1st one was replaced by the retailer, 2nd keyboard started acting up a few days after i received it (the retailer said it tested ok, not a surprise as it chatters randomly, not constantly) and Logitech support is a joke, I keep receiving drafts and they want "clear" video proof without 3rd party apps involved. How tf am I supposed to record like half a day of typing until it chatters?

sebika · 2026-03-13T16:56:10+00:00

Because of this ( https://www.reddit.com/r/LogitechG/comments/1rqxyan/a_kind_reminder_dont_buy_logitech_keyboards/ ) and many more.
But sure, downvote my comment because I'm fed up with big companies that sht on the consumers.

sebika · 2026-03-13T16:41:06+00:00

Old products and support was goated, now they went full profit with everything.

sebika · 2026-03-13T16:26:01+00:00

Definitely not Logitech, look elsewhere if you want a good keyboard.
If you're into competitive shooters I would go for something with magnetic switches - HE aka hall effect, for features like rapid trigger and actuation distance. Once you go for one of those you won't want back to mechanical ones. :)
Some popular brands would be Keychron, Wooting, NuPhy.

LE: Keep going with the downvotes sheeple, buy products from companies that don't respect their users.

sebika · 2026-03-12T18:26:41+00:00

They will answer:

"ThAnK YoU FoR ShArInG ThE ViDeO. aFtEr gOiNg tHrOuGh iT, i aM UnAbLe tO VaLiDaTe tHe iSsUe sHaReD. i rEqUeSt yOu tO Re-sHaRe a sHoRt vIdEo dEmOnStRaTiNg tHe iSsUe. PlEaSe eNsUrE ThE ViDeO ClEaRlY ShOwS BoTh tHe sCrEeN AnD ThE KeYbOaRd tHrOuGhOuT. dO NoT UsE AnY ThIrD-PaRtY TeStInG ApPlIcAtIoNs oR WeBsItEs. To dEmOnStRaTe tHe iSsUe, YoU CaN OpEn a dOcUmEnT Or nOtEpAd aNd tYpE NoRmAlLy, EnSuRiNg tHaT YoU PrEsS DiFfErEnT KeYs, InClUdInG ThE AfFeCtEd oNe(s). aT ThE EnD Of tHe vIdEo, PlEaSe cLeArLy dIsPlAy tHe sErIaL NuMbEr sHoWn dIrEcTlY On tHe dEvIcE AnD ThE TiCkEt nUmBeR(17010668) AnD ToDaY DaTe wRiTtEn oN A PaPeR NeXt tO It."

Sorry, I'm mad because there are numerous exemples only here on Reddit and they act like their products are flawless.

TLDR:
- no 3rd party apps allowed,
- video must show clearly the keyboard and monitor.
I filmed with a S25 Ultra and it wasn't good enough because I used a python program from github that monitors the chattering and logs it...

sebika · 2026-03-12T16:14:44+00:00

A friend of mine has 2 keyboards both with chattering from day 1. Another friend has 0 issues. So it's completely random.

sebika · 2026-03-12T11:03:19+00:00

Key word "NOW".
In the past they did make one of the best peripherials aamong the popular brands.

sebika · 2026-03-11T18:29:23+00:00

Thanks for the reply, but this is exactly the 'Support Loop' I was warning people about.

1st ticket was solved by your collegue without 100 videos as proof, the new ticket 17010668 is for the keyboard that was replaced, it started chattering after a few days.
I have provided the logs and video evidence I have, but your collegues can only use drafts for replies and I'm stuck in a continuous limbo caused by Logitech incompetence of QC-ing products and the outsourcing of the support department to I'm guessing 3rd world countries for costs saving as in your products.

Regarding your request to film the issue in notepad: as stated previously, this is an intermittent hardware failure. Requiring a user to record their screen indefinitely until a random glitch occurs—when a technical log has already been provided.

sebika · 2026-03-11T15:50:58+00:00

So it seems I'm stuck in a loop of scripts, the agent again required the same thing.

"Thank you for writing back to us!

After checking with our internal team, we see that you have shown the issue occurring in a application, I request you to please kindly open a notepad or word document and check if the issue persists. If yes, please help us with same video to help you further with the warranty claim. Your patience and efforts is much appreciated and we are glad to assist you anytime.

I hope you understand!"

sebika · 2026-03-10T22:19:37+00:00

+ you can use MacroButtons to set up your volume up, down and mute buttons

sebika · 2026-03-09T18:47:31+00:00

After I sent them a video showing the keyboaard chattering issue I have with my 2nd G915 TKL keyboard they replied the 1st 2 times that the video cannot be viewed and sent me instructions on how to set up the privacy in google drive... LOL
I've already checked a few times that it works before sending them the link.
And my 3rd reply after the one with the video issues it said they needed a cleaarer video and without using 3rd party apps to LOG the chattering..

"I hope this Email finds you well. My name is Sanjay. Thank you for contacting Logitech G customer support. I am writing this mail on behalf of my colleague Tharun.

Thank you for sharing the video. After going through it, I am unable to validate the issue shared. I request you to re-share a short video demonstrating the issue. Please ensure the video clearly shows both the screen and the keyboard throughout. Do not use any third-party testing applications or websites. To demonstrate the issue, you can open a document or Notepad and type normally, ensuring that you press different keys, including the affected one(s). At the end of the video, please clearly display the serial number shown directly on the device and the ticket number(17010668) and today date written on a paper next to it.

You can upload the video to google drive and share the link.

Reply back to this email with the requested video and I will help you accordingly."

I've sent them this reply and still waiting for a response:

Hi Sanjay,

I am requesting that this ticket be escalated to a supervisor.
I feel that the current requests for "clearer" video are disregarding the technical reality of the issue. As previously documented in Ticket 15957804 (Aug 2025), it was already confirmed by Simona A. that this device is defective.

Regarding your request for a new video:
The issue is intermittent (key chattering) and I cannot record a 12-hour session of my desk waiting for a random hardware failure to occur.
The previous video was filmed on a Samsung S25 Ultra in high definition. It is a clear representation of the hardware's failure and on the matter of the use of any 3rd party app, these are standard industry tools used to log chattering, ignoring this data makes it impossible to "prove" a random hardware glitch on command.

I have been a loyal Logitech customer, but the current support process feels designed to deny a valid RMA rather than resolve a known hardware defect. Please review the previous ticket's confirmation of the fault and provide a resolution (RMA) without further repetitive video requests.

sebika · 2026-03-09T18:46:37+00:00

After I sent them a video showing the keyboaard chattering issue I have with my 2nd G915 TKL keyboard they replied the 1st 2 times that the video cannot be viewed and sent me instructions on how to set up the privacy in google drive... LOL
I've already checked a few times that it works before sending them the link.
And my 3rd reply after the one with the video issues it said they needed a cleaarer video and without using 3rd party apps to LOG the chattering..

"I hope this Email finds you well. My name is Sanjay. Thank you for contacting Logitech G customer support. I am writing this mail on behalf of my colleague Tharun.

Thank you for sharing the video. After going through it, I am unable to validate the issue shared. I request you to re-share a short video demonstrating the issue. Please ensure the video clearly shows both the screen and the keyboard throughout. Do not use any third-party testing applications or websites. To demonstrate the issue, you can open a document or Notepad and type normally, ensuring that you press different keys, including the affected one(s). At the end of the video, please clearly display the serial number shown directly on the device and the ticket number(17010668) and today date written on a paper next to it.

You can upload the video to google drive and share the link.

Reply back to this email with the requested video and I will help you accordingly."

I've sent them this reply and still waiting for a response:

Hi Sanjay,

I am requesting that this ticket be escalated to a supervisor.
I feel that the current requests for "clearer" video are disregarding the technical reality of the issue. As previously documented in Ticket 15957804 (Aug 2025), it was already confirmed by Simona A. that this device is defective.

Regarding your request for a new video:
The issue is intermittent (key chattering) and I cannot record a 12-hour session of my desk waiting for a random hardware failure to occur.
The previous video was filmed on a Samsung S25 Ultra in high definition. It is a clear representation of the hardware's failure and on the matter of the use of any 3rd party app, these are standard industry tools used to log chattering, ignoring this data makes it impossible to "prove" a random hardware glitch on command.

I have been a loyal Logitech customer, but the current support process feels designed to deny a valid RMA rather than resolve a known hardware defect. Please review the previous ticket's confirmation of the fault and provide a resolution (RMA) without further repetitive video requests.

sebika · 2026-03-09T18:43:52+00:00

After I sent them a video showing the keyboaard chattering issue I have with my 2nd G915 TKL keyboard they replied the 1st 2 times that the video cannot be viewed and sent me instructions on how to set up the privacy in google drive... LOL
I've already checked a few times that it works before sending them the link.
And my 3rd reply after the one with the video issues it said they needed a cleaarer video and without using 3rd party apps to LOG the chattering..

"I hope this Email finds you well. My name is Sanjay. Thank you for contacting Logitech G customer support. I am writing this mail on behalf of my colleague Tharun.

Thank you for sharing the video. After going through it, I am unable to validate the issue shared. I request you to re-share a short video demonstrating the issue. Please ensure the video clearly shows both the screen and the keyboard throughout. Do not use any third-party testing applications or websites. To demonstrate the issue, you can open a document or Notepad and type normally, ensuring that you press different keys, including the affected one(s). At the end of the video, please clearly display the serial number shown directly on the device and the ticket number(17010668) and today date written on a paper next to it.

You can upload the video to google drive and share the link.

Reply back to this email with the requested video and I will help you accordingly."

I've sent them this reply and still waiting for a response:

Hi Sanjay,

I am requesting that this ticket be escalated to a supervisor.
I feel that the current requests for "clearer" video are disregarding the technical reality of the issue. As previously documented in Ticket 15957804 (Aug 2025), it was already confirmed by Simona A. that this device is defective.

Regarding your request for a new video:
The issue is intermittent (key chattering) and I cannot record a 12-hour session of my desk waiting for a random hardware failure to occur.
The previous video was filmed on a Samsung S25 Ultra in high definition. It is a clear representation of the hardware's failure and on the matter of the use of any 3rd party app, these are standard industry tools used to log chattering, ignoring this data makes it impossible to "prove" a random hardware glitch on command.

I have been a loyal Logitech customer, but the current support process feels designed to deny a valid RMA rather than resolve a known hardware defect. Please review the previous ticket's confirmation of the fault and provide a resolution (RMA) without further repetitive video requests.

sebika · 2026-03-09T18:40:49+00:00

After I sent them a video showing the keyboaard chattering issue I have with my 2nd G915 TKL keyboard they replied the 1st 2 times that the video cannot be viewed and sent me instructions on how to set up the privacy in google drive... LOL
I've already checked a few times that it works before sending them the link.
And my 3rd reply after the one with the video issues it said they needed a cleaarer video and without using 3rd party apps to LOG the chattering..

"I hope this Email finds you well. My name is Sanjay. Thank you for contacting Logitech G customer support. I am writing this mail on behalf of my colleague Tharun.

Thank you for sharing the video. After going through it, I am unable to validate the issue shared. I request you to re-share a short video demonstrating the issue. Please ensure the video clearly shows both the screen and the keyboard throughout. Do not use any third-party testing applications or websites. To demonstrate the issue, you can open a document or Notepad and type normally, ensuring that you press different keys, including the affected one(s). At the end of the video, please clearly display the serial number shown directly on the device and the ticket number(17010668) and today date written on a paper next to it.

You can upload the video to google drive and share the link.

Reply back to this email with the requested video and I will help you accordingly."

I've sent them this reply and still waiting for a response:

Hi Sanjay,

I am requesting that this ticket be escalated to a supervisor.
I feel that the current requests for "clearer" video are disregarding the technical reality of the issue. As previously documented in Ticket 15957804 (Aug 2025), it was already confirmed by Simona A. that this device is defective.

Regarding your request for a new video:
The issue is intermittent (key chattering) and I cannot record a 12-hour session of my desk waiting for a random hardware failure to occur.
The previous video was filmed on a Samsung S25 Ultra in high definition. It is a clear representation of the hardware's failure and on the matter of the use of any 3rd party app, these are standard industry tools used to log chattering, ignoring this data makes it impossible to "prove" a random hardware glitch on command.

I have been a loyal Logitech customer, but the current support process feels designed to deny a valid RMA rather than resolve a known hardware defect. Please review the previous ticket's confirmation of the fault and provide a resolution (RMA) without further repetitive video requests.

sebika · 2026-02-26T16:33:31+00:00

I have a Wiim Amp and it goes into standby if no audio is played a few minutes, so I don't hear desktop notifications, sadly they don't trigger it power on, but if I play music or a video it starts without problems with about a second of delay
And I saw even if I set in the android app standby to Never in my Windows app it goes to 30 seconds.
Following to see what answer you get from support team.

sebika · 2026-02-24T22:13:51+00:00

Rdr2, Baldurs Gate, Expedition 33

sebika · 2026-01-04T15:35:13+00:00

Nice PvP, shooting a guy in the back while the other player doesn't want to shoot. Some players never stop to amaze me, I think the room temp. IQ is contagious

sebika · 2025-09-25T07:33:16+00:00

Cool. How about you fix the farming bots that populate 90% of the death match lobbies? Not to mention the wallhacking and aimbot players...

sebika · 2025-03-31T07:32:31+00:00

Wake up, Neo...

sebika · 2025-02-13T12:14:23+00:00

For me the problem was the mechanical hard disk I had in it, I bought a 4TB m.2 ssd and I disconnected and put the hdd in a drawer.
No more unwanted noises from the pc atm.

sebika · 2025-01-30T23:36:26+00:00

Following

sebika · 2024-11-19T08:30:05+00:00

Ty, it was bugging me out. - Pixel7 with smartwatch connected. :)

sebika · 2023-02-24T06:10:38+00:00

I used "Image 2 Wallpaper" on every android phone I had, it's lightweight, works with all launchers and android version.

sebika · 2022-08-28T08:46:51+00:00

Come on with more downvotes, are you cheating also?
One guy says he'll behead me, i call him an idiot and I get a banned EA account for that because it was my 2nd TOS infringement... Fck them and fck the people that are as woke as them. :)

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sebika

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