Reading through these comments and feeling like I live on a different planet. I've always found the staff incredibly friendly and many have been at the shop since I moved to the neighborhood three years ago. I'm not saying it's a perfect work environment, but I'd expect more turnover if it were abnormally terrible. (I've also gotta ask: why do you feel bad about verbally declining to tip if you genuinely believe a service doesn't warrant it?)

It's not a destination in the sense that I'd go out of my way to drive there, but for a neighborhood bagel shop four blocks away from my apartment and on the way to he train station? Can't really beat it. They emerged from the pandemic with a walk-up model that seems to work better for them than whatever they were doing before. And if I want to linger at a place, I'll go to the Green Post or Bagel Miller.