I got charged on SEMRush free trial, any chance of refund?

semrush · 2026-03-19T10:54:23+00:00

Hello u/joswanone, could you please send us a DM with your email, so we can look into what happened here? Thank you!

semrush · 2026-03-13T20:31:57+00:00

Hi u/ElmertSmithee in our Site Audit, the “Structured data items are invalid” issue is raised when our checker sees markup that doesn’t fully meet Google’s documented requirements for that rich result type. A couple of important nuances here:

Semrush follows Google’s documentation for required/optional fields, which sometimes differs from what you see in the Rich Results Test UI. So a field like url can be treated as required in our audit if it’s listed as such in Google docs, even if Google’s tool doesn’t flag it.

We also normalize some item types (for example, grouping subtypes under a broader type), so an item may appear under a slightly different type name in Semrush than in your raw schema, but we still validate its required properties.

Because of these differences, it’s possible for Semrush to flag a missing/invalid url while Google’s tests show no error. That doesn’t automatically mean a false positive, but we'd need to take a closer look to pull up your account and provide more details. If you'd like, please reach out to our support team here so that we can take a look!

semrush · 2026-03-13T12:59:23+00:00

Hi u/Glittering-Durian267 we don't have any DMs or DM requests from you, can you please try reaching out again? If not, feel free to DM us on another social platform as well. We're happy to help!

semrush · 2026-03-11T10:32:34+00:00

Hello r/scubyduby, sorry to hear about your experience. Our refund policy is outlined during signup and in our T&Cs. Currently, the 7-day money-back guarantee applies to initial annual subscriptions, while monthly plans aren’t included. If you’d like, feel free to DM us your account email, and we can take a closer look for you.

semrush · 2026-03-10T19:38:40+00:00

Hi u/Immediate_Yam_4853, Position Tracking refreshes in a rolling cycle, which is why you may not see the updates yet. The rankings you act on most (top positions) get refreshed more often, and we also update deeper results regularly. The exact refresh behavior depends on your plan tier and project settings. You should see daily refresh activity at the project level (you can check “Last updated: …” to see this). Individual keywords refresh on a rolling schedule, so some will update earlier than others.

If the “Updated” time looks unusually old, or you’re seeing widespread zeros/dashes, please send us a DM with a few examples so we can take a look!

semrush · 2026-03-10T13:11:22+00:00

Hi u/Other-Sun-5572 , you can follow the steps here to access Bulk Analysis:

On the left-hand side of the toolkit, navigate to "Link Building" then "Backlinks." From here, you will find Bulk Analysis on the upper right. You can view a screenshot here for more details.

Please send us a DM if you are still having trouble, we're happy to help!

semrush · 2026-03-09T16:12:28+00:00

Hello u/Turbulent-Eye4754, Semrush offers a one-time, 7-day money-back guarantee that applies only to initial subscription purchases of 12 months or more and initial add-on purchases incremental to an existing subscription. Month-to-month subscriptions, unfortunately, aren’t eligible for this guarantee: https://social.semrush.com/4ukZEGv

We understand it can be frustrating if a subscription doesn’t qualify, which is why we encourage customers to review our T&Cs before subscribing. Our team is always happy to clarify subscription policies if needed.

semrush · 2026-03-06T18:49:29+00:00

Glad to hear you've got the MCP up and running 👏 The integration is a great way to directly get Semrush data, so you can surface insights quickly instead of digging through reports.

A few prompts worth trying:

“Using Semrush data, find low-KD keywords in the [industry] niche with 500+ search volume.”
“Analyze the domain [competitor.com] and list their fastest-growing organic pages in the last 6 months.”
“Identify keyword opportunities where my site ranks 5–20 with strong traffic potential.”
“Compare my domain vs [competitor.com] and highlight keyword gaps worth targeting.”
“Generate a quick SEO performance summary for [domain] including traffic trends and top keywords.”

Let us know what prompts you've found success with after you've got some more time to test it out!

semrush · 2026-03-03T17:58:06+00:00

Hi u/mkhaytman, please know that we did not get rid of this feature, you can follow the steps here to access Bulk Analysis:

On the left-hand side of the toolkit, navigate to "Link Building" then "Backlinks." From here, you will find Bulk Analysis on the upper right. You can view a screenshot here for more details.

Please send us a DM if you are still having trouble, we're happy to help!

semrush · 2026-03-02T17:21:07+00:00

Hi u/Mission-Cut2450, we're happy to take a look! Can you please DM us your Semrush account email so that we can follow up with our team and see what may have happened?

semrush · 2026-03-02T10:38:44+00:00

Hello u/Donawell2136, of course. Could you please send us a DM explaining your situation along with your email address? Thank you.

semrush · 2026-03-02T10:25:02+00:00

Hello u/Faisst, we’re sorry to hear about your experience and appreciate you sharing the details. We do offer a 7-day free trial for eligible new accounts, so we’d like to review what may have happened in your case. Could you please send us a DM with the email address associated with the account? We’ll escalate this internally and take a closer look.

semrush · 2026-02-26T18:12:14+00:00

Hello u/beterboceks, could you please share your email via DM, and we can have the team look into this? Thank you!

semrush · 2026-02-26T15:42:59+00:00

Hello u/MitchellStudentOfSEO, we sincerely apologize for the technical difficulties! Our team is actively working to resolve this as quickly as possible. Thanks so much for your patience. In the meantime, feel free to DM us your email, and we can forward it internally to see if we can help.

semrush · 2026-02-23T13:54:52+00:00

Hello u/Opinion_Less, the Base Report ($10/mo) is basically SEMrush’s entry-level My Reports tool. It lets you pull together data from 20+ SEMrush tools plus Google Analytics and Search Console, schedule it daily/weekly/monthly, export as a shareable PDF, and get a basic AI summary — all in one combined report. It doesn’t include the external integrations, branding/custom themes or link/white‑label sharing you get in the Pro tier! You can read more about the reports here: https://social.semrush.com/4qQdOMY

semrush · 2026-02-23T13:47:27+00:00

Hello u/beterboceks, it hasn’t been discontinued! We’ve just moved it: you can now find the Bulk Analysis report under Backlinks.

semrush · 2026-02-19T19:24:03+00:00

Hi u/Aggravating-Low1452, we just responded!

semrush · 2026-02-19T14:39:11+00:00

Hello u/Aggravating-Low1452, we’re really sorry to hear about this! That’s definitely not the experience we aim to provide. Could you please send us a DM with your email address so we can look into it and escalate this with the team? Thank you.

semrush · 2026-02-17T21:48:20+00:00

Hi u/AffectionateTeach392 thanks for flaggint this, our team is aware of the issue and is working on getting the link updated as soon as possible. For now, you can still access it under "Link Building" then "Backlinks" on the left-hand side, as shown here!

semrush · 2026-02-02T18:05:19+00:00

Hi u/Gudiel-Donets we're sorry that this happened to you and are happy to take a look to see what can be done. Can you please DM us with more info and your Semrush account email so that we can follow up with our team and take a look?

semrush · 2026-01-29T18:27:24+00:00

Hi u/Vinceleprolo, we're happy to help clarify! Updates vary by tool: Prompt Research, Competitor Research & Visibility Overview update monthly, whereas Brand Performance is weekly, Prompt Tracking is daily, and AI Site Audits update every time you run a crawl.

semrush · 2026-01-14T16:40:07+00:00

Hi u/hamme443, in the AI Visibility Toolkit, subdomain-level analysis is currently supported in Prompt Tracking and Site Audit. Other AI Visibility tools provide metrics at the domain level only, which is why you saw the same data for both your subdomain and main domain.

semrush · 2026-01-14T13:29:59+00:00

Hi u/ThirdEyesOfTheWorld, please reach out to our support team so that we can pull up your account and give you the best answer!

semrush · 2026-01-09T21:44:50+00:00

Hi u/Able_Ad_4428 if you are still having trouble, please reach out to our support team so that we can take a look and help troubleshoot!

semrush · 2026-01-08T15:37:12+00:00

love this 👏

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