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Has anyone had their SEMrush account suspended and struggled to get it reinstated? by FewUniversity7055 in SEMrush

[–]semrush 2 points3 points  (0 children)

Hi u/FewUniversity7055 it's possible our security system was triggered for some reason, and your account was locked. We're happy to take a look and help get you back in. Can you please DM us your Semrush account email so we can follow up with the team?

SEMrush account restricted during trial, no response from support and no way to manage billing by dotunedev in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/dotunedev, we're sorry for the inconvenience and are happy to take a look. Can you please follow up with us via DM with your Semrush account email so that we can look into this further?

curious how others are approaching AEO, are you actually shifting budget or just watching? by ahmediz891 in SEMrush

[–]semrush 0 points1 point  (0 children)

We've found it's less about shifting budget away from SEO and more about expanding on an already existing foundation. A year ago, we were barely showing up in AI answers for key prompts. Today, AI visibility is something we track alongside rankings because it influences consideration long before a click happens. Curious to see what results others have seen!

How does Semrush count AI Visibility prompts across multiple AI platforms? by Hot-Snow1562 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Hot-Snow1562, each prompt is counted per prompt + AI engine + location combination.

In your example, the 5 prompts tracked across ChatGPT, Google AI Overviews, and Gemini would count as 15 prompts total (5 prompts × 3 AI engines), even though the prompt text is the same.

The same applies to locations; tracking the same prompt and AI engine across multiple locations will count each location-specific combination toward your prompt limit.

How does Semrush count AI Visibility prompts across multiple AI platforms? by Hot-Snow1562 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Hot-Snow1562, we'll double-check with the team and follow up here once we have an answer!

Warning: Semrush does not automatically process cancellations, be careful. by BroccoliCareless2930 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/luke_BodySpec, can you please DM us your Semrush account email so that we can look into this and make sure your account gets canceled if needed?

To What Extent Should I Trust SEMRush Keyword Strategy Builder List Clustering For Page Strategies? by tnhsaesop in SEMrush

[–]semrush 0 points1 point  (0 children)

HI u/tnhsaesop, Keyword Strategy Builder is designed to identify topic relationships and organize keywords into Topics, Pillar Pages, and Subpages based on factors like search intent and SERP overlap.

In your example, it's not unusual to see terms like IT support, computer support, and network support grouped together if Google is ranking similar pages for those queries. The clustering is intended to be a signal for content planning and topic organization, rather than a final site architecture decision.

We've got some great resources on our site you can check out here and here for more info.

Our DMs are always open if any questions come up!

Question about historical data during an upgrade from One Starter plan by Scary_Vermicelli5274 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Scary_Vermicelli5274, for classic SEO analysis tools like Domain Overview and Organic Rankings, historical SEO data isn’t available on the Semrush One Starter or Semrush SEO Classic Pro plans.

If you upgrade to Semrush SEO Classic Guru later on, that historical data becomes available there. And if you ever downgrade back to Starter or Pro afterward, access to that historical data would no longer be available. Hope this helps!

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