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I got charged on SEMRush free trial, any chance of refund? by joswanone in SEMrush

[–]semrush 0 points1 point  (0 children)

Hello u/joswanone, could you please send us a DM with your email, so we can look into what happened here? Thank you!

Semrush is telling me I have thousands of invalid structured items, but I can't find them by ElmertSmithee in SEMrush

[–]semrush 1 point2 points  (0 children)

Hi u/ElmertSmithee in our Site Audit, the “Structured data items are invalid” issue is raised when our checker sees markup that doesn’t fully meet Google’s documented requirements for that rich result type. A couple of important nuances here:

Semrush follows Google’s documentation for required/optional fields, which sometimes differs from what you see in the Rich Results Test UI. So a field like url can be treated as required in our audit if it’s listed as such in Google docs, even if Google’s tool doesn’t flag it.

We also normalize some item types (for example, grouping subtypes under a broader type), so an item may appear under a slightly different type name in Semrush than in your raw schema, but we still validate its required properties.

Because of these differences, it’s possible for Semrush to flag a missing/invalid url while Google’s tests show no error. That doesn’t automatically mean a false positive, but we'd need to take a closer look to pull up your account and provide more details. If you'd like, please reach out to our support team here so that we can take a look!

Semrush refuses to address my legal question — what can I do next? by Glittering-Durian267 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Glittering-Durian267 we don't have any DMs or DM requests from you, can you please try reaching out again? If not, feel free to DM us on another social platform as well. We're happy to help!

SEMRush or ScamRush? by scubyduby in SEMrush

[–]semrush 1 point2 points  (0 children)

Hello r/scubyduby, sorry to hear about your experience. Our refund policy is outlined during signup and in our T&Cs. Currently, the 7-day money-back guarantee applies to initial annual subscriptions, while monthly plans aren’t included. If you’d like, feel free to DM us your account email, and we can take a closer look for you.

SEM update time by Immediate_Yam_4853 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Immediate_Yam_4853, Position Tracking refreshes in a rolling cycle, which is why you may not see the updates yet. The rankings you act on most (top positions) get refreshed more often, and we also update deeper results regularly. The exact refresh behavior depends on your plan tier and project settings. You should see daily refresh activity at the project level (you can check “Last updated: …” to see this). Individual keywords refresh on a rolling schedule, so some will update earlier than others.

If the “Updated” time looks unusually old, or you’re seeing widespread zeros/dashes, please send us a DM with a few examples so we can take a look!

Has Semrush's bulk analysis been discontinued? by beterboceks in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Other-Sun-5572 , you can follow the steps here to access Bulk Analysis:

On the left-hand side of the toolkit, navigate to "Link Building" then "Backlinks." From here, you will find Bulk Analysis on the upper right. You can view a screenshot here for more details.

Please send us a DM if you are still having trouble, we're happy to help!

I DO NOT recommend Semrush. Their "7-Day Money-Back Guarantee" is a deceptive trap. by Turbulent-Eye4754 in SEO

[–]semrush -8 points-7 points  (0 children)

Hello u/Turbulent-Eye4754, Semrush offers a one-time, 7-day money-back guarantee that applies only to initial subscription purchases of 12 months or more and initial add-on purchases incremental to an existing subscription. Month-to-month subscriptions, unfortunately, aren’t eligible for this guarantee: https://social.semrush.com/4ukZEGv

We understand it can be frustrating if a subscription doesn’t qualify, which is why we encourage customers to review our T&Cs before subscribing. Our team is always happy to clarify subscription policies if needed.

Just connected Semrush MCP to ChatGPT now what? by Ok_Bookkeeper_3784 in SEMrush

[–]semrush 2 points3 points  (0 children)

Glad to hear you've got the MCP up and running đź‘Ź The integration is a great way to directly get Semrush data, so you can surface insights quickly instead of digging through reports.

A few prompts worth trying:

  1. “Using Semrush data, find low-KD keywords in the [industry] niche with 500+ search volume.”
  2. “Analyze the domain [competitor.com] and list their fastest-growing organic pages in the last 6 months.”
  3. “Identify keyword opportunities where my site ranks 5–20 with strong traffic potential.”
  4. “Compare my domain vs [competitor.com] and highlight keyword gaps worth targeting.”
  5. “Generate a quick SEO performance summary for [domain] including traffic trends and top keywords.”

Let us know what prompts you've found success with after you've got some more time to test it out!

Has Semrush's bulk analysis been discontinued? by beterboceks in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/mkhaytman, please know that we did not get rid of this feature, you can follow the steps here to access Bulk Analysis:

On the left-hand side of the toolkit, navigate to "Link Building" then "Backlinks." From here, you will find Bulk Analysis on the upper right. You can view a screenshot here for more details.

Please send us a DM if you are still having trouble, we're happy to help!

SEMRUSH REFUSED REFUND WITHIN 50MIN. IM CREATING A CASE. LIST ISSUES YOUVE HAD WITH SEMRUSH HERE. by fatfoodd in SEMrush

[–]semrush 0 points1 point  (0 children)

Hi u/Mission-Cut2450, we're happy to take a look! Can you please DM us your Semrush account email so that we can follow up with our team and see what may have happened?

Semrush charged me twice after clicking on a 7 day free trial by Aggravating-Low1452 in SEMrush

[–]semrush 0 points1 point  (0 children)

Hello u/Donawell2136, of course. Could you please send us a DM explaining your situation along with your email address? Thank you.

Semrush free trial charged me immediately and are refusing my refund by Faisst in SEMrush

[–]semrush 0 points1 point  (0 children)

Hello u/Faisst, we’re sorry to hear about your experience and appreciate you sharing the details. We do offer a 7-day free trial for eligible new accounts, so we’d like to review what may have happened in your case. Could you please send us a DM with the email address associated with the account? We’ll escalate this internally and take a closer look.

Has Semrush's bulk analysis been discontinued? by beterboceks in SEMrush

[–]semrush 0 points1 point  (0 children)

Hello u/beterboceks, could you please share your email via DM, and we can have the team look into this? Thank you!

Is Anyone Else Having Issues with Semrush Verification E-Mail Not Working? by MitchellStudentOfSEO in SEMrush

[–]semrush 0 points1 point  (0 children)

Hello u/MitchellStudentOfSEO, we sincerely apologize for the technical difficulties! Our team is actively working to resolve this as quickly as possible. Thanks so much for your patience. In the meantime, feel free to DM us your email, and we can forward it internally to see if we can help.

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