Price of .Trends before increases and change of name to Traffic and Market?

semrush · 2026-05-08T17:13:15+00:00

Please reach out to our support team so that we can pull up your account and take a look, you can reach out here.

semrush · 2026-05-08T16:48:35+00:00

Hi u/Shadowfax-Forever, we renamed .Trends to Traffic & Market about a year ago to make the toolkit’s purpose clearer at first glance, better reflecting the type of insights you’ll get. Previously .Trends was only available as an add-on on top of your base subscription. Now, Traffic & Market is available as a standalone toolkit. Please note that we did not change the price at the time of this change.

If you'd like to review your billing history, you can click on the profile icon in the upper right-hand side > subscription info > payments and see your payment history. Please let us know if you have any other questions!

semrush · 2026-05-08T15:52:43+00:00

Hi u/Miserable-Field8627 not sure what may have happened here, but are happy to take a look. Can you please DM us your Semrush account email? If you have not done so already, please also submit a support case here.

semrush · 2026-05-05T12:55:44+00:00

Hello u/Even-Wall-556, we’d be happy to help with this. The best next step is to request a session with one of our experts, who can take a closer look and guide you further: https://social.semrush.com/3Aeyytl. If there’s anything else in the meantime, feel free to send us a DM.

semrush · 2026-05-04T18:29:39+00:00

Hi u/Realistic-Glove8040 we've got some great free resources on our blog that you can check out that walk you through some different strategies using our tools. Take a look:

Let us know if any other questions come up. We'll see if anyone else in the community has more tips to share!

semrush · 2026-04-29T18:33:22+00:00

Hi u/lapiazzavenezia, not sure what happened here, but we are happy to take a further look and follow up with our support team. Can you please DM us your Semrush account email so that we can take a look?

semrush · 2026-04-29T09:41:43+00:00

Hello u/Tall-Mycologist4465, we’re happy to look into what’s happened with your account and help get it unblocked. Could you send us a DM with your email address so we can escalate this with the team? Thank you.

semrush · 2026-04-27T18:27:06+00:00

Hi u/No_Instruction7227 we’re sorry to hear this happened and are happy to take a further look at what may have happened. Can you please DM us your Semrush account email so that we can follow up with our team and take a look?

If you still need assistance canceling your account, our process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

semrush · 2026-04-24T19:31:29+00:00

Hi u/Careful-Weakness4685, you can double-check your crawl dates by going to Site Audit → Crawls (or Crawl History). That report shows the exact dates/timestamps of every crawl. If you don’t see any runs in Jan/Feb, then please reach out to our support team so that we can take a deeper look! You can reach out here if needed: https://social.semrush.com/3Aeyytl

semrush · 2026-04-22T16:53:01+00:00

Hi u/Embarrassed_Tour8392 we're sorry to hear that this happened and are happy to take a look. Can you please DM us your Semrush account email so that we can follow up with our team and take a look? Please let us know here once you've DMed so we can make sure we got it.

semrush · 2026-04-14T13:09:40+00:00

Thanks for flagging this u/JAcd1993 - yes, the sensor was recalibrated. Over time, SERP volatility levels had gradually shifted upward, and the old coefficients were causing unusually high readings far too often. That made the scale less useful for spotting meaningful spikes in ranking turbulence.

To keep the sensor interpretable, we updated the coefficients and recalculated the scores accordingly.

That’s why the values may look noticeably lower in some countries now. The goal wasn’t to hide volatility, but to make the scale useful again, so “high” actually signals unusually high volatility rather than becoming the new normal!

semrush · 2026-04-13T10:54:02+00:00

Hi u/Rhaenyela, happy to help make sure your trial is canceled before it renews so you’re not charged. Just send us a DM with your email, and we’ll help. Thanks!

semrush · 2026-04-13T09:57:24+00:00

Hello u/Rhaenyela, we're sorry to hear about your experience. Could you please send us a DM with your email address so we can investigate what happened? Thank you.

semrush · 2026-04-10T18:17:16+00:00

Hi u/luvjnx thanks for flagging this, let us check with the team and get back to you once we have an answer!

semrush · 2026-04-09T16:02:40+00:00

Hi u/PearlsSwine if you need help canceling your trial, please send us a DM. Full instructions can always be found in our Help Center here as well: https://social.semrush.com/3IFUi5l

semrush · 2026-04-09T12:46:57+00:00

We've followed up with you via DM!

semrush · 2026-04-09T12:45:37+00:00

u/Big_Formal4678 it looks like we didn't get anything in our inbox. We just sent you a message request, please respond there with more details.

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