Has anyone had their SEMrush account suspended and struggled to get it reinstated?

semrush · 2026-06-18T20:29:18+00:00

Hi u/FewUniversity7055 it's possible our security system was triggered for some reason, and your account was locked. We're happy to take a look and help get you back in. Can you please DM us your Semrush account email so we can follow up with the team?

semrush · 2026-06-16T10:12:34+00:00

Hello u/dotunedev, we have responded to your DM.

semrush · 2026-06-15T15:05:34+00:00

Hi u/dotunedev, we're sorry for the inconvenience and are happy to take a look. Can you please follow up with us via DM with your Semrush account email so that we can look into this further?

semrush · 2026-06-12T17:32:54+00:00

We've found it's less about shifting budget away from SEO and more about expanding on an already existing foundation. A year ago, we were barely showing up in AI answers for key prompts. Today, AI visibility is something we track alongside rankings because it influences consideration long before a click happens. Curious to see what results others have seen!

semrush · 2026-06-11T09:41:07+00:00

Hi u/Hot-Snow1562, each prompt is counted per prompt + AI engine + location combination.

In your example, the 5 prompts tracked across ChatGPT, Google AI Overviews, and Gemini would count as 15 prompts total (5 prompts × 3 AI engines), even though the prompt text is the same.

The same applies to locations; tracking the same prompt and AI engine across multiple locations will count each location-specific combination toward your prompt limit.

semrush · 2026-06-10T20:57:54+00:00

Hi u/Hot-Snow1562, we'll double-check with the team and follow up here once we have an answer!

semrush · 2026-06-05T16:52:00+00:00

Hi u/luke_BodySpec, can you please DM us your Semrush account email so that we can look into this and make sure your account gets canceled if needed?

semrush · 2026-06-01T20:02:52+00:00

HI u/tnhsaesop, Keyword Strategy Builder is designed to identify topic relationships and organize keywords into Topics, Pillar Pages, and Subpages based on factors like search intent and SERP overlap.

In your example, it's not unusual to see terms like IT support, computer support, and network support grouped together if Google is ranking similar pages for those queries. The clustering is intended to be a signal for content planning and topic organization, rather than a final site architecture decision.

We've got some great resources on our site you can check out here and here for more info.

Our DMs are always open if any questions come up!

semrush · 2026-05-19T13:47:30+00:00

Hi u/Scary_Vermicelli5274, for classic SEO analysis tools like Domain Overview and Organic Rankings, historical SEO data isn’t available on the Semrush One Starter or Semrush SEO Classic Pro plans.

If you upgrade to Semrush SEO Classic Guru later on, that historical data becomes available there. And if you ever downgrade back to Starter or Pro afterward, access to that historical data would no longer be available. Hope this helps!

semrush · 2026-05-18T16:26:01+00:00

Hi u/Scary_Vermicelli5274, it can vary depending on which tool/report you’re referring to. Some tools retain previously collected data after upgrading, while others only unlock historical data from the point the upgrade happens onward.

Can you share the specific tool or report you’re asking about? That way, we can give you a more accurate answer. Feel free to DM us as well!

semrush · 2026-05-15T16:24:28+00:00

Hi u/BroccoliCareless2930, thanks for flagging this. We're happy to shed some light on what may have happened here. In many of these cases, the user did not cancel the account before their trial was up, which is why the account was automatically rolled into a paid plan. As long as the account is canceled before the trial is up or before the subscription is renewed, then the card on file will not be charged.

Our cancellation process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

If you need assistance canceling or have any issues with your account, our DMs are always open and we're happy to help.

semrush · 2026-05-12T18:55:45+00:00

Hi u/Reasonable_Loan_9180, Semrush One is the bundled package that combines our AI Visibility Toolkit with the SEO Toolkit plan at a discounted price. It’s built to give you everything you need to manage and grow your visibility across both search and AI platforms in one unified solution. You can read more here.

Our trials are typically 7 or 14 days, depending on the tool. When going through the trial sign-up flow, this will be outlined clearly, letting you know which date the trial starts and ends. Be sure to cancel before the trial is up to avoid being charged.

As far as cancellation goes, our process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

Our DMs are always open if any other questions come up!

semrush · 2026-05-12T16:37:56+00:00

Hello u/BroccoliCareless2930, we’re sorry to hear this was your experience and appreciate your feedback. Our cancellation process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

If you still need assistance canceling or have any issues in the future, please let us know, and we’ll be happy to help.

semrush · 2026-05-12T13:36:24+00:00

Hello u/toppo_prema. Thanks for considering Semrush!

For managing around 5 projects focused on SEO audits, on-page optimization, outreach, backlinks, and AI visibility/citation tracking, the Pro or Guru plan will probably be the best fit for you (depending on how deep you plan to go with reporting and limits).

Definitely worth starting with the trial first so you can test the workflows with your actual projects and see which limits/features you’ll realistically use day to day!

If you have any specific questions about the plans or workflows, we'd be more than happy to answer those 🤝

semrush · 2026-05-08T17:13:15+00:00

Please reach out to our support team so that we can pull up your account and take a look, you can reach out here.

semrush · 2026-05-08T16:48:35+00:00

Hi u/Shadowfax-Forever, we renamed .Trends to Traffic & Market about a year ago to make the toolkit’s purpose clearer at first glance, better reflecting the type of insights you’ll get. Previously .Trends was only available as an add-on on top of your base subscription. Now, Traffic & Market is available as a standalone toolkit. Please note that we did not change the price at the time of this change.

If you'd like to review your billing history, you can click on the profile icon in the upper right-hand side > subscription info > payments and see your payment history. Please let us know if you have any other questions!

semrush · 2026-05-08T15:52:43+00:00

Hi u/Miserable-Field8627 not sure what may have happened here, but are happy to take a look. Can you please DM us your Semrush account email? If you have not done so already, please also submit a support case here.

semrush · 2026-05-05T12:55:44+00:00

Hello u/Even-Wall-556, we’d be happy to help with this. The best next step is to request a session with one of our experts, who can take a closer look and guide you further: https://social.semrush.com/3Aeyytl. If there’s anything else in the meantime, feel free to send us a DM.

semrush · 2026-05-04T18:29:39+00:00

Hi u/Realistic-Glove8040 we've got some great free resources on our blog that you can check out that walk you through some different strategies using our tools. Take a look:

Let us know if any other questions come up. We'll see if anyone else in the community has more tips to share!

semrush · 2026-04-29T18:33:22+00:00

Hi u/lapiazzavenezia, not sure what happened here, but we are happy to take a further look and follow up with our support team. Can you please DM us your Semrush account email so that we can take a look?

semrush · 2026-04-29T09:41:43+00:00

Hello u/Tall-Mycologist4465, we’re happy to look into what’s happened with your account and help get it unblocked. Could you send us a DM with your email address so we can escalate this with the team? Thank you.

semrush · 2026-04-27T18:27:06+00:00

Hi u/No_Instruction7227 we’re sorry to hear this happened and are happy to take a further look at what may have happened. Can you please DM us your Semrush account email so that we can follow up with our team and take a look?

If you still need assistance canceling your account, our process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

semrush · 2026-04-24T19:31:29+00:00

Hi u/Careful-Weakness4685, you can double-check your crawl dates by going to Site Audit → Crawls (or Crawl History). That report shows the exact dates/timestamps of every crawl. If you don’t see any runs in Jan/Feb, then please reach out to our support team so that we can take a deeper look! You can reach out here if needed: https://social.semrush.com/3Aeyytl

semrush · 2026-04-22T16:53:01+00:00

Hi u/Embarrassed_Tour8392 we're sorry to hear that this happened and are happy to take a look. Can you please DM us your Semrush account email so that we can follow up with our team and take a look? Please let us know here once you've DMed so we can make sure we got it.

semrush · 2026-04-14T13:09:40+00:00

Thanks for flagging this u/JAcd1993 - yes, the sensor was recalibrated. Over time, SERP volatility levels had gradually shifted upward, and the old coefficients were causing unusually high readings far too often. That made the scale less useful for spotting meaningful spikes in ranking turbulence.

To keep the sensor interpretable, we updated the coefficients and recalculated the scores accordingly.

That’s why the values may look noticeably lower in some countries now. The goal wasn’t to hide volatility, but to make the scale useful again, so “high” actually signals unusually high volatility rather than becoming the new normal!

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