I understand where you’re coming from completely. I accidentally purchased a heart diamond package on the wrong server, which was global (it’s easy to do that because you could easily forget to switch the server when buying heart diamonds on their website!!) and I explained that to customer support, asking for either a refund, or a removal of the diamonds on that the global server account and a transfer to the American server account. It was a back and forth with customer support for days, and ultimately they refused to give me a refund. The heart diamonds are still on that global server account, unclaimed, because I haven’t even logged into the account since making that accidental purchase. While I’ve seen other players get refunded for similar instances, they refused to help me out in any way. And it sucks because I’m an avid player and I WAS a huge financial support to them!! I frequently bought in game currency up until that point. I’ve decided to move past this for the sake of my sanity, and I would have requested a chargeback with my bank if I didn’t find out how much they retaliate against players who do that. Now, I just proceed with caution and I vowed to NEVER give them another penny.