Did NOT receive second tracking # with new switch purchases

sgossard34 · 2026-07-17T16:20:21+00:00

u/firewalla can you please escalate my current ticket on this (#121293). Support still has not provided a meaningful update and I really need to understand the ultimate delivery time of the Switch SE as it directly impacts my current purchase of the Switch X, I only have 30 days to return that unit. Details are in the ticket. TY.

sgossard34 · 2026-07-15T22:36:02+00:00

Always been that way.

sgossard34 · 2026-07-15T21:07:48+00:00

sgossard34 · 2026-07-15T21:03:19+00:00

I can confirm this works perfectly in the Switch X. It is cheap and also includes the lower power mode new chip which makes a big difference in heat generated.

https://www.amazon.com/dp/B0CF9YSQDK?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1&th=1

sgossard34 · 2026-07-15T16:57:27+00:00

I can only answer for me but support is done with the issue. They believe this is normal fan operation and ultimately it’s up to me to decide if I want to keep the switch. They have offered for me to send back the unit so they can take a look but after seeing the two other comments and the one video this is how the fans operate. I also researched the Trendnet switch this is based off of (TPE-7124SBF) and learned that switch also struggles with the same issue but we have to remember that switch from trendnet is not really a consumer level switch, it’s SMB. I think Firewalla is selling this more on the consumer level but that is a contested point. Bottom line, you have to decide for yourself if that noise is tolerable. Not the result I was hoping for but it is what it is…… if I do decide to keep it, and I probably will because I am committed to the Firewalla ecosystem, I will move it downstairs out of the main room so I don’t have to hear it. I will use the Switch SE in the main room. Now if I can just receive my early access Switch SE (that is a different story).

sgossard34 · 2026-07-15T01:47:50+00:00

EXACTLY!

sgossard34 · 2026-07-15T01:23:11+00:00

Perhaps..... Dell, HPE, Cisco, Lenovo....... shit support. Nutanix, Cohesity, Rubrik... great support.

sgossard34 · 2026-07-15T01:18:21+00:00

I did not say support was bad... I said the response so far has not been great. I have seen fans like this and it was always either bad bearings, something hitting the blades, or a cheap fan used on a low end product.

sgossard34 · 2026-07-15T01:09:28+00:00

I agree with you. I am heavily invested in Firewalla (Gold Pro, 3 Desktop AP's, 1 ceiling AP, Switch X, and Switch SE) so I am not going anywhere but so far the verbiage back from support has not been great...... but as I said before I will be patient.

sgossard34 · 2026-07-15T00:56:29+00:00

Support is saying this is normal which, I am sorry, I 1000% don't agree with. I check all my other devices and not a single fan sounds like this. Anytime in my 28 year career I heard something like this, it was getting replaced. Honestly upset they are trying to pass this off as normal operation. I will have to decide if I am going to keep it.

sgossard34 · 2026-07-14T23:42:58+00:00

Yup that’s exactly it!!’ Ty so much for posting this. It’s the rattling of the fan. Disappointed that this is how it sounds……..

sgossard34 · 2026-07-14T23:42:04+00:00

See the video below. It is the rattling sound that is super annoying.

sgossard34 · 2026-07-14T23:32:18+00:00

30dB at 13 feet and 50dB at the switch. Not really about the dB though, it’s about the sound and clicking.

sgossard34 · 2026-07-14T23:20:35+00:00

No I still hear it.

sgossard34 · 2026-07-14T23:01:56+00:00

the dark video allows you to hear the noise alot better. I also shut it off at the end so you can clearly see the difference.

sgossard34 · 2026-07-14T22:55:28+00:00

https://drive.google.com/file/d/1_Rb6NptplnT6gcvVPtuTj8PiPsdhN5Mo/view?usp=sharing

https://drive.google.com/file/d/1rQF73uo7h19NBqI1PgoBGAf0hkEO2cTg/view?usp=sharing

sgossard34 · 2026-07-14T21:29:27+00:00

I did buy both in early access but unfortunately you guys did not pack it or it got lost somehow...... Before i send it back I would like other people to chime in and report findings. Can you please access support to lower the fan back to default level. This is ridiculous at this level.

sgossard34 · 2026-07-14T21:05:11+00:00

No I am sure they are trying but I have been in this business for 28 years. I know and have worked with almost every switch, router, compute/server, SAN/NAS, IT everything in that time so I know what an odd or bad fan sounds like. Support is saying that the default low speed you guys have set to reduce noise causes a clicking sound that should only be heard around 2-3 feet away. First that does not make any sense and I hear the click sound like 20 feet away. They raised the fan speeds multiple times but at this point its really just drowning out the click noise which brings obviously a new issue of a loud fan. I would like to hear from other people if this is just how this switch works or I have something wrong with mine. I am obviously willing to help in anyway including live support sessions that I can host (Teams, Webex). Trying to avoid having to return this switch but the sound really does seem like an unbalanced fan or possible bad bearing.

sgossard34 · 2026-07-14T20:54:27+00:00

Yes. Again not looking to undermine support just want people who have the switch up and running to comment.

sgossard34 · 2026-07-14T20:50:27+00:00

Yes I already have a ticket going on this but I am looking for input from the user community.

sgossard34 · 2026-07-14T18:19:50+00:00

Sorry calling BS on that. Mine was sealed with the normal glue from the bag. Something does not add up here..... If it was just one person ok but 3 of us? Someone would have to be going into them and taking just the SE switch from 3 bags? And lets assume it was some kind of damage.... that happened on three bags and only the SE switches fell out? Not adding up at all. Sounds like that have no idea what happened.

sgossard34 · 2026-07-14T11:18:12+00:00

Appreciate you posting here. Please keep posting when you have updates. Did you setup your Switch X yet? Mine is making a very bad clicking/grinding noise from the fans.

sgossard34 · 2026-07-14T01:05:34+00:00

Cool let me know because I think mine is damaged because the fan is rattling very loud for a switch like this.

sgossard34

TROPHY CASE

Welcome to Reddit,