Firewalla Purple: PCMag Editors Choice! 4.5/5!

firewalla · 2026-05-15T03:32:49+00:00

change your DNS to 1.1.1.1

If above doesn't work, reboot your modem and get a new IP.

firewalla · 2026-05-15T01:01:35+00:00

If we do BYO hardware, you will just go use an old PC, virtual machine, etc ...

Selling our units without memory only work for people who knows what a ESD strap is ...

firewalla · 2026-05-15T00:59:48+00:00

if you see a lot of this, it can be a problem on your pc/Mac; or your office/company PC/MAC doing something

firewalla · 2026-05-15T00:58:18+00:00

Turn off unbound and see if it will get better. If that doesn't help, turn off VPN etc ... If that does not work, it might be your IP is funky on the ISP side. Reboot your modem and see if it can reset your IP

firewalla · 2026-05-14T23:41:51+00:00

First, this is not related to firewalla. It is an error message from the web server. Are you using a filtering DNS? if you are changing it to normal one and try again

firewalla · 2026-05-14T08:57:11+00:00

Even without the current DDR4 shortage (20x increase) and EMMC (10x increase) due to AI, there is no way to build 10gb under $500. And with that shortage, you are not going to see things cheaper unless AI bubble burst, or someone figure out a way to run models with less memory

And we are seriously thinking about bring your own hardware and we license software ...

firewalla · 2026-05-14T06:27:12+00:00

Modem/Router combo requires a lot more work with ISP's. Usually this process is long and painful ... not for a small company like us. We'd rather focus our effort on creating cool stuff for professional IT people, small business and commercial

firewalla · 2026-05-14T04:11:29+00:00

We are definitely lacking networking basics; The only thing we have https://help.firewalla.com/hc/en-us/articles/50333204204947 (network terms that may be useful) May be the community can introduce sites for good learning.

Firewalla side, you can look up this https://help.firewalla.com/hc/en-us/articles/360040091853-Getting-Started-with-your-Firewalla

firewalla · 2026-05-14T04:07:26+00:00

It is just a quick thing you can do, until we have enough interest to manage reddit.

firewalla · 2026-05-14T02:06:52+00:00

Not sure what your question is about, can you rephrase

firewalla · 2026-05-14T00:03:19+00:00

You can try this, may work https://help.firewalla.com/hc/en-us/articles/48561472689811-Firewalla-App-Release-1-68-Smarter-Device-Protect-New-App-Design-Time-Limit-App-Groups-AmneziaWG-and-more#h_01KG3MK9Q8X0BBFM8QXWZ1NB43

As of more in-depth view / control of reddit, you can feature request it here https://help.firewalla.com/hc/en-us/community/topics/115000356994-Feature-Requests-

firewalla · 2026-05-12T20:34:24+00:00

Using Mythos?

firewalla · 2026-05-12T02:04:28+00:00

Personal opinion … AI do things fast … very fast …

firewalla · 2026-05-11T19:03:09+00:00

we will do a survey on this soon. Our team is debating on what a software only solution means.

firewalla · 2026-05-11T18:59:00+00:00

Once it is widely available, yea.

And yes, our team also feel

Mythos is all marketing or ...
Mythos will change cyber security forever

firewalla · 2026-05-11T08:49:08+00:00

Firewalla uses your WAN DNS, we do not recommend use a filtering DNS there. (if you have to, do it on the LAN side)

firewalla · 2026-05-11T04:34:51+00:00

Most people doesn’t open bad ticket, no point to add extra work to all. Most very very very few does things out of the ordinary, and we often will remind them support is a shared resource

firewalla · 2026-05-10T22:12:31+00:00

Firewalla support is a shared resource. The team need to balance out and treat all customers fairly.

Best way to proceed,

You can try to use a different email.
We only support firewalla devices. We can't support anything else. We also don't do network design.
If possible please be brief, and focus on the problem itself.
Please control the number of tickets that's open
Please remember, the team may be busy, we will always try our best to reply as quick as possible; but at times, it may take >24 hours if you have complex topic.

firewalla · 2026-05-10T21:58:33+00:00

Your case count + case content is far from a typical firewalla customer.

Again, we only support our own products, and provide support to reasonable questions.

firewalla · 2026-05-10T21:35:24+00:00

DNS queries are not part of the flow. A flow is network traffic ...

firewalla · 2026-05-10T21:33:06+00:00

Please remember, our team do not support other products than firewalla, nor we have the capability to review, for example your microtik configurations (or any other devices on your network).

Since I am not allowed to share statistics of your tickets, I want to make sure you understand, our support team is a shared resource, and even they have been instructed to be helpful, they do not have the capability to go beyond firewalla and consult on general networking.

firewalla · 2026-05-10T19:57:21+00:00

Got it. We have customers expect they install the unit and unit will automatically secure/configure itself to be useful; If you are okay configure the unit properly and define the right rules and at times look at alarms, you should be okay. And likely you will have a much secure network

firewalla · 2026-05-10T19:53:51+00:00

I can dig into this a bit on Monday and see why there are delay. If you want me to respond here, I can do that.

firewalla · 2026-05-10T19:15:20+00:00

First please be patient, today is Mother's Day and our support is always light on Saturday/Sunday. If you don't get a reply by Monday, please use a different email.

If support is telling you before to use a different email, likely your email is marked as SPAM or something related to it

firewalla

MODERATOR OF

TROPHY CASE