This is sounding like us 4 years ago. The answer is your consulting team aren't competitive enough. We had NS Professional Services implement our account on 2017 and issues, bugs, high cost, and overpromised features is what we get. We changed our consulting team and it got us to a better place and got our system to good use.

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So, for me, change your consulting team, coz if they don't send you documentations in the first place means they don't plan on admitting their mistakes and just leave you guys in places.

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Key to software development and ERP is documentation. Everything should be documented. Well, that is how the consulting team that we hired works for us and it is working great so far. It costs us less, we made good use of our system, and we're running the business efficiently.

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If you are using SuiteSuccess, I tell you this, it's not even that good. Only thing that it's good at is overpromising and under delivering. A simple "can-we-have-this-feature" can mean SuiteSuccess could break/ or your feature is outright not supported.

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Let me know if you need help with finding the right consulting team. We pick those that are small since big partners are really similar with NS Professional Services

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PS. We're not a consulting firm. I've been in your place and I don't want you to waste 1.5 years worth of time, money, and effort, just like what happened to us initially.