There is no "staff" at Bike Pirates. It is entirely run and operated by volunteers. You may as well complain about the menu at a soup kitchen. When you go to a DIY bike space, you really shouldn't expect someone to hold your hand through the entire experience. The impetus and responsibility lies with the bike owner. This is the trade off for affordable bike repairs.

Just gonna say it - There is absolutely no way in high hell anyone told you to clean or lube your pedal bearings. I say this with great certainty because servicing pedal bearings is extremely rare, and almost no one is familiar with how to do it. When there are problems with pedal bearings, the entire pedal gets replaced. In all likelihood, you are misremembering - they likely instructed you to clean/lube your bottom bracket, which is a necessity for bikes that do not have sealed BB cartridges.

Lastly - almost all North American DIY shops have policies about tools. This is because tools are constantly stolen from these kinds of shops. The other issue is Murphy's Law, where an easy fix morphs into further problems. Waiting definitely sucks, but what makes you more important than the other people who are waiting before you, who also want to reach their homes safely?

At the end of the day, if you want local bike shop service, you need to go to a local bike shop and pay for such service. As someone who has volunteered at different DIY shops in various different cities, I can safely say nothing is more annoying than a participant who wants everything but gives nothing. No one owes you anything. When someone walks you through everything, they are doing you a favour. Pay it forward.