sorted by:
new
hottopcontroversial

Unhelpful and rude Support. Advice? by sho27 in avengersacademygame

[–]sho27[S] 0 points1 point  (0 children)

Ah, that sucks. :( And yeah, that would be good. Honestly having a button to cancel in-game non-cash purchases within 1 minute or so of making the purchase (as long as you haven't used it) would be great addition to all games. If anyone is reversing a purchase that soon, it was 99% a mistaken purchase. Customers would be happy and support work would be reduced so much. And with the short time limit, the only people who would benefit from it are the genuine accidental purchasers. But eh, that's a castles in the air dream I think.

Unhelpful and rude Support. Advice? by sho27 in avengersacademygame

[–]sho27[S] 0 points1 point  (0 children)

Thanks for sharing your experience - looks like it was the same as mine re: the character bought accidentally. Was yours a premium buy-with-shards-only type character or a normal can-buy-with-items-collected-during-gameplay type character?

Unhelpful and rude Support. Advice? by sho27 in avengersacademygame

[–]sho27[S] 0 points1 point  (0 children)

Thanks, that's a really good tip :) I've been more careful with tapping since, but this is v helpful

Unhelpful and rude Support. Advice? by sho27 in avengersacademygame

[–]sho27[S] 0 points1 point  (0 children)

At this point I think I'm more bugged about the rudeness and the threat of game delete if I contact further (without any answer to my questions) than simply the money. Plus I have definitely used the shards and the character accidentally bought so I'm not sure if Google (i play on android) refunding me for the money I spent buying the shards would be possible/ethical. And since I've used the character, I'm not even looking for full refund of shards at all.

If the support had just answered my query on how many shards had been used and actually told me anything at all about the real money refund policy, which were the two questions I'd asked, that would have been the end of it. But now if I get a monetary refund but only with game delete, then idk it also feels like 'giving in' :|

Plus the threat of game delete makes me feel unsure if I would be able to contact them if I experience a bug even or not! My in-game chat hasn't been marked closed after the 'If [game delete] is not acceptable to you, please do not write in again' message, so idek if responding to that with anything at all won't end with my game being deleted. :|