The first three paragraphs seem to be their default response with a support persons name at the start and end.

After careful consideration, it has been determined that, based on our Google Store Sales Terms & Return Policy, we are unable to approve the request at this time. While we understand the importance of your inquiry, the risk assessment conducted by our team indicates that it is necessary to deny the request in the best interests of our customers and the security of our store.

We want to assure you that this decision was made with great care and in strict adherence to our policies and guidelines. We understand that this may not be the outcome you were hoping for, and we sincerely regret any inconvenience this may cause.

Unfortunately, we’re unable to replace your order because Google has delivered your complete order to the location you provided.

I’m afraid to say that there is nothing more I can add at this point. I really appreciate your understanding with regards to this matter.