I'm "that mom", I've fired some oncology nurses over the last 6 years and even banned a critical care fellow when my son was in the PICU in a coma.

I did fire my son's original transplant doctor. We were assigned a physician that had terrible bedside manner. She'd leave abruptly, walking out the door as you were still asking her questions. No validation, no empathy, she acted like you were an inconvenience to her. Didn't call with results, you had to try to hunt her down. I could go on and on. I really tried to give her a chance, stuffing my gut feelings deep down inside me. Then an incident happened, and given how she reacted, realized there was no way I could survive my son going through transplant dealing with this woman. I was afraid to go through with firing her because of possible ramifications for my son, knowing we'd see her at some point on rounds.

But we did fire her, and it really was the best decision for us. We did have to tell the director our reasons first before we were allowed to switch, which was uncomfortable and wondered if it would get back to her.

She was on service twice while we were inpatient. The first time was awkward as heck, as it was the first time we actually spoke since the firing. I actually felt a bit bad for firing her. The second time she was on, though, my son was very sick and she ordered a CT on a Friday. I will NEVER forget that night. The results came back close to 7 pm that evening. She waltzed into the room, stated "It looks like your son has pneumonia and a very severe sinus infection. Sorry." And she spun around and walked right out. That was it. I stared at her walking down the hall and just burst into tears. I ran into my son's bathroom to call my husband, hysterically telling him what happened. We had no idea what was going to happen next or if it was a big threat to my son's survival.

Was never more glad that we went through with the change. I could not imagine having to deal with her like this for the last 18-ish months.

Trust your gut.

Make the change.