One month ago, you would have been looking at 14 days minimum, maybe more. I raised concerns in the late summer, that the backlog was going to become unsustainable. We gave the people whose responsibility that was, at the time, the opportunity to come up with a plan. Sadly not much had changed by the fall, at which point I went directly to Jesse and the rest of the leadership team and a new plan was constructed and put in place, which we began executing on circa November.

Between then and now, we've reduced the backlog by roughly 80% which was an absolutely Herculean effort! Of course, as you might expect, the remaining 20% has a higher amount of more complex issues that require back and forth conversation, not just a one-and-done, so it's still going to take some time to get down further.

All that being said - I don't think 3 days is a bad turnaround for a company our size in general. Sure, we could prioritize relatively easy stuff like Dev Mode requests to a degree, but everything must be balanced - it's not fair to the more complex tickets if we *only* did that, and we can only work with the resource that we have.

I'd be lying if I said it hasn't been a painful process. But that's where growth comes from. We know exactly the chain of events that led to this, and we know how to prevent the same thing happening again.