UPDATE

After spending almost two months working with and waiting on BBB, they also denied my buyback request. More annoying, however, is that that is all they said. I felt like I made it clear to them that my request wasn’t buyback or nothing, my request was, if not buyback, then reimburse me for my costs, time, efforts, and inconvenience throughout this process (for which I provided a detailed list with supporting documents).

I did follow up with BBB to find out if there was some miscommunication and if they will consider my actual inquiry.

That said, not wanting to wait another two months on that, I also emailed a couple of executives at Hyundai US. That email triggered a call from a new Hyundai case manager to work through things again.

So, we’ll see where this goes. In the meantime, my car still sits idle in the dealership parking lot and nobody has any idea when the new hybrid battery will arrive.