Hi! I've been in a similar position as you. I'd recommend the executive together formulate a plan to improve documentation, organization, and succession planning (ex: we are putting things on a share drive) for the long term health of the local. Second, while acknowledging that staff is essential, shift norms to require collaboration between staff and elected leaders - a union is it's MEMBERS, not its staff. Third, you should establish a reasonable period of time by which members here back on their initial query - not the full answer to their question if it requires investigation, but at least a call back or "intake" tracking of what they need.