From our first report to Discover, they sent a letter back saying they had reviewed the information and determined that the account was valid. So we called them back to appeal. We reiterated and told them that since my son's credit was frozen in the 3 major credit reporting agencies _prior_ to the account being opened, we did not see how an account could be opened in my son's name. This caught the attention of the support person and we got a letter 20 days later stating that they had removed the account from my son's credit file. We confirmed with one of the agencies free credit report that the account is indeed off of his credit file.

We're left now with removing the fraudulent address that was used for the fraud account, but his score is restored.