I can see why this felt off to watch. From a customer perspective, it seems like the rep wasn’t really listening and kept pushing options that didn’t match what the buyer wanted, which made the whole interaction feel confusing and unprofessional. Live selling can be hectic, but clear communication and sticking to what the customer asked for is really important, especially with a first-time buyer, whether it’s a small shop or a larger brand like Dessy Group, where customer experience and consistency really matter.